I am totally in awe of these positive reviews. The Netherland was the back burner plan for my birthday weekend, but all of the hotels in Newport were booked. I used Expedia to get the 'unnamed hotel' rate, and thought I was getting a good deal....HA! We have never been to downtown Cinci, so without obvious signs on where valet was, we ended up having to park in a garage across the street and lug our luggage and pillows through a VERY gross skywalk. When I asked the front desk at check-in why the valet didn't come out to our car, his response was, 'Yeah....our valet is....' Very bad first impression, and my arms were killing me. I'm sure this hotel used to be beautiful, the Art Deco style is so grungy and dirty, I couldn't help but be stunned by the fact that Hilton would not spend money to clean and polish their beautiful decorations. Here is where it gets bad. There was a tray of food in the hallway (right by OUR door) that remained there the FULL 24 hours we were at the hotel. Gross. When I opened the door to the room, I couldn't have been more surprised. I paid what, for WHAT? This room was literally the size of two cadillac escalades. The bed (in a 1 bedroom room) was a DOUBLE! The furniture was old, gross, and the draperies were atleast 20 years old. The furniture looked like it had been picked up at an old warehouse auction. We are talking Days Inn quality here, people, maybe worse. You could probably deal with the small size of the room, if everything else within it wasn't so poorly kept. As I laid in bed, I could see the peeling wallpaper, water spots in the walls, and the corners of the carpet that were dirty. The next surprise was the size of the bathroom. Or shall we call it the powder room? This thing was barely large enough for the 1 pedestal sink, smaller sized toilet and half sized bathtub/shower. SHEESH! And don't forget that the walls are paper thing, we could hear our neighbor showering, getting ready to head out (HIS CONVERSATIONS!), and the continual moving of people and discussions in the hallway. Positives? Um....location?
If you have the ability to try another hotel...I would. This was so disappointing. Who in the WORLD gave this hotel a 4 star rating???
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 21, 2013
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Dear Lana M:
Thank you for taking the time to complete a review of your March 16th stay with us on TripAdvisor. We appreciate the opportunity that this provides us to respond directly to you. As an Expedia customer, your comments are very important to us.
Please accept my apologies for the concerns that you have expressed with regards to your arrival and the hotel’s overall condition. I was very surprised to read your comments and disappointed that you felt this way. If you would like to contact me directly, you may do so at Michel.Sheer@Hilton.com. I would be happy to review them further and resolve the matter to your satisfaction.
Michel A. Sheer
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.