Synopsis: I recommend this hotel. It may be too pricey for someone who just needs somewhere to stay overnight, but if you want finer touches on a special trip, stay here. Regarding other reviews of this property I read, you can have a rare bad experience anywhere. The question is, is it the norm or a fluke? At this hotel, it will be a fluke. As Hilton Honors members we've stayed at the Netherland Plaza Hilton 4 times now over the past 7 years. We travel 2 1/2 hours from Toledo, OH. The hotel is beautiful inside. The lobby is not huge, rather well-appointed. The guest rooms are varied in size (sometimes small), and there does not seem to be any rhyme or reason to the room you get. If size does matter, you should call ahead and request a larger room. Our first trip we requested a room change because the room did seem rather small. However, on our last three stays our rooms were large and very enjoyable. I do know, however, that on our last stay the manager bumped us up to a larger room because we were HH members and they were slow (we didn't even request it, it was simply done for us). The restaurant is located within visual distance of the front desk and semi-private. The ceiling is open to the 2nd floor. I would rate it 3+ stars, and not your typical Hilton hotel restaurant. It has many plush booths and is classy. The bar is located near the entrance of the restaurant from the front desk, and most nights they have a piano player that takes requests. Breakfast is not free, but if you do pay it is quite a spread for the buffet. There is also a two-level shopping mall "under" the hotel, and it is where you will find the heated pool, jacuzzi spa and sauna. Note: The pool/spa/sauna are inside a privately owned gym that Hilton has a contract with. On our last stay the spa and pool were closed because the gym ran out of chemicals. It also limits the available time they are open. Hilton picked up the tab on our room service since we had 3 disappointed toddler boys who couldn't swim. The room service was impeccable. The downtown location can be a little dicey for those not comfortable driving city streets. You have to park in the garage next to the hotel for a fee, or use valet service for a charge.
Call ahead to request the largest room they have for the rate you are paying.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 16, 2013
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Dear Joe S:
Thank you for taking the time to write a review of your most recent stay with us on TripAdvisor. As a frequent guest, we appreicate your comments.
Let me begin by thanking you for your kind comments about our staff and the hotel in general. We are delighted to know that you have enjoyed so many aspects of your stays. We especially appreciate your remarks about the service that you have experienced from our staff members. I'll be sure to share this with them.
Thank you too for sharing your recent concern regarding difficutlies with the pool at The Gym. They are well aware of this concerrn and have made some large scale repairs to the infrastructure in an effort to insure the future reliaibility of this important amenity. Nevertheless, we apologize that this was a concern.
Please feel free to contact us whenever your travel plans bring you and your family back to Cincinnati. You may reach me at Michel.Sheer@Hilton.com to do so.
Michel A. Sheer
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.