Where do I begin? I guess I'll start with room #1. The first room assigned to me was very, very small. Here's the deal - my reservation had me staying there for FIVE days. Hint to the hotel - don't give a doll-house sized room to someone staying for five days. I may have been able to endure it for one night. But five days? Are you serious? Think strategically about how you assign your rooms. Perhaps you can't help what size the rooms are. But you can think through who you might give a Tom Thumb room to.
I could barely breath in the tiny room, so I called down immediately and asked for another room. I was initially excited about room #2. It was larger and I thought it would work. Until I went to the bathroom and saw ants crawling all over the base of the toilet. Fainted.
After I came to, I called down and asked for yet another room. I would not be staying for five days with ants. It was just totally disgusting.
Room #3 was okay. I mean, it is an older property, so I wasn't sure how much more to expect after this. I probably could have played room shuffle all day. This room still did not meet my standards for cleanliness, so I called housekeeping and let them know what needed attention in my room. When I returned to inspect their work, there was still random hair in the shower. Irritated, I just cleaned the hair off myself. The room just did not look great. Cracked paint. Dingy, stained towels.
I just should not be cleaning up hair that is not mine in a Hilton bathroom.
There were so many problems, I could go on and on, so I'll just highlight. The bathroom tub was a bit clogged, so water drained out very slowly. So I took a great shower EVERY DAY with water up past my ankles. Yay. I was sick of telling the hotel what was wrong with their rooms so I just dealt with it.
When I would call down to ask for things like extra towels, the person would consistently act like they were hurrying to get off the phone. In fact, once when I called, I asked for extra towels. The person said okay and almost hung up. I asked him if he wanted to know how many extra towels I wanted. Many that I talked to here truly acted like I was getting on their nerves.
The hotel's fitness center was actually a gym open to the public and it closed at 9 pm everyday. Seriously? Many business travelers may need to work out later than that. But it wasn't too sad. Because that gym was one of the most beat down gyms I have ever seen. It is seriously in need of an overhaul. The good news was that I burned extra calories trying to hurry up and get out of that dusty place.
At one point when I was finally checking out, I was asking the concierge a question and letting him know that I was trying to figure out how to get my big bag and myself to a place where I could find a taxi. He gave me instructions and watched me fumble around with my bag and never offered to help. You can't be serious. It was raining outside and I had to walk through puddles and rain to get to the place where I could find a taxi. When I spoke to the concierge, there were multiple staff members there and none of them offered to help me. It was not easy to get where I had to go (which was still in the hotel) and I couldn't believe they did not offer to help.
I will NEVER, EVER, EVER stay here again if I can help it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 6, 2012
November 6, 2012
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Thank you for taking the time to write your review of your stay on Trip Advisor. I appreciate the opportunity that this provides us to respond directly to you.
Let me begin by extending my apologies for the series of concerns and disappointments that you have written about. I'm presently traveling on vacation but would be happy to speak with you personally in this matter when I return on Monday, November 12th. If you would like to provide me with a means to do so, please e-mail me at Michel.Sheer@Hilton.com or call and leave a message for me at 513 564-6401. I'll happy to review the matter with you then and resolve this to your satisfaction.
Thank you very much.
Michel A. Sheer
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.