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All 62 Cincinnati hotels

Hilton Cincinnati Netherland Plaza: Traveler Reviews

4.0 of 5
35 W Fifth St, Cincinnati, OH 45202 (Central Business District)
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Ranked #6 of 62 hotels in Cincinnati
Most recent review
4 of 5 stars Reviewed November 11, 2012
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666 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Nice”
4 of 5 stars Reviewed November 11, 2012 via mobile

This location is prime in downtown Cincinnati. Park across the street at Town Parking for 15 per day and use the Skybridge to go to the hotel. Room was clean except for a dirty towel on the floor when I arrived. Room service was okay except for my breakfast never arriving when I had ordered it almost 2 hours before I decided to cancel the order. Otherwise, I give this hotel a 4 overall. I could stay here again if need be.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask C560bra1 about Hilton Cincinnati Netherland Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NetherlandPlaza, General Manager at Hilton Cincinnati Netherland Plaza, responded to this review
November 12, 2012
November 12, 2012

C560bra1

Dear C560bra1:

Thank you for taking the time to complete a review of your stay at the Hilton Cincinnati Netherland Plaza on TripAdvisor. We appreciate the opportunity that this provides us to respond directly to you.

Let me begin by thanking you for choosing our hotel for your stay in Cincinnati. We are pleased to know that you enjoyed many aspects of your stay!

Thank you too for sharing your discovery of a towel in the guestroom and the service lapse that you described with our Room Service Department. If you would like to review the matter further with me, I would be very happy to hear from you. You may reach me at Michel.Sheer@Hitlon.com to do so. I apologize that this occurred and marred an otherwise successful visit!

Many thanks again and please call on me whenever your travel plans return you to Cincinnati.

Sincerely,


Michel A. Sheer
Managing Director 
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Houston, TX
Senior Contributor
46 reviews 46 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
65 helpful votes 65 helpful votes
“Nightmare on Fifth Street”
1 of 5 stars Reviewed November 5, 2012

Where do I begin? I guess I'll start with room #1. The first room assigned to me was very, very small. Here's the deal - my reservation had me staying there for FIVE days. Hint to the hotel - don't give a doll-house sized room to someone staying for five days. I may have been able to endure it for one night. But five days? Are you serious? Think strategically about how you assign your rooms. Perhaps you can't help what size the rooms are. But you can think through who you might give a Tom Thumb room to.

I could barely breath in the tiny room, so I called down immediately and asked for another room. I was initially excited about room #2. It was larger and I thought it would work. Until I went to the bathroom and saw ants crawling all over the base of the toilet. Fainted.

After I came to, I called down and asked for yet another room. I would not be staying for five days with ants. It was just totally disgusting.

Room #3 was okay. I mean, it is an older property, so I wasn't sure how much more to expect after this. I probably could have played room shuffle all day. This room still did not meet my standards for cleanliness, so I called housekeeping and let them know what needed attention in my room. When I returned to inspect their work, there was still random hair in the shower. Irritated, I just cleaned the hair off myself. The room just did not look great. Cracked paint. Dingy, stained towels.

I just should not be cleaning up hair that is not mine in a Hilton bathroom.

There were so many problems, I could go on and on, so I'll just highlight. The bathroom tub was a bit clogged, so water drained out very slowly. So I took a great shower EVERY DAY with water up past my ankles. Yay. I was sick of telling the hotel what was wrong with their rooms so I just dealt with it.

When I would call down to ask for things like extra towels, the person would consistently act like they were hurrying to get off the phone. In fact, once when I called, I asked for extra towels. The person said okay and almost hung up. I asked him if he wanted to know how many extra towels I wanted. Many that I talked to here truly acted like I was getting on their nerves.

The hotel's fitness center was actually a gym open to the public and it closed at 9 pm everyday. Seriously? Many business travelers may need to work out later than that. But it wasn't too sad. Because that gym was one of the most beat down gyms I have ever seen. It is seriously in need of an overhaul. The good news was that I burned extra calories trying to hurry up and get out of that dusty place.

At one point when I was finally checking out, I was asking the concierge a question and letting him know that I was trying to figure out how to get my big bag and myself to a place where I could find a taxi. He gave me instructions and watched me fumble around with my bag and never offered to help. You can't be serious. It was raining outside and I had to walk through puddles and rain to get to the place where I could find a taxi. When I spoke to the concierge, there were multiple staff members there and none of them offered to help me. It was not easy to get where I had to go (which was still in the hotel) and I couldn't believe they did not offer to help.

I will NEVER, EVER, EVER stay here again if I can help it.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Malie about Hilton Cincinnati Netherland Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NetherlandPlaza, General Manager at Hilton Cincinnati Netherland Plaza, responded to this review
November 6, 2012
November 6, 2012

Malie

Dear Malie:

Thank you for taking the time to write your review of your stay on Trip Advisor. I appreciate the opportunity that this provides us to respond directly to you.

Let me begin by extending my apologies for the series of concerns and disappointments that you have written about. I'm presently traveling on vacation but would be happy to speak with you personally in this matter when I return on Monday, November 12th. If you would like to provide me with a means to do so, please e-mail me at Michel.Sheer@Hilton.com or call and leave a message for me at 513 564-6401. I'll happy to review the matter with you then and resolve this to your satisfaction.

Thank you very much.

Sincerely,


Michel A. Sheer
Managing Director
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Cincinnati, Ohio
Contributor
11 reviews 11 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Orchids at Palm Court Netherland Hotel Cincinnati, OH”
5 of 5 stars Reviewed November 5, 2012

I didn't spend the night in this fabulous Art Deco building. But I did have a "fine dining" experience. It was nice to be pampered. When sitting, the waiter removed the white napkins from two of our place settings and replaced them with black ones. Because I had never experienced fine dining before I wasn't quite sure what that indicated. I found out later that two of us had on black pants and the switching of the napkins was to prevent while lint getting on our black pants. We each had a "white gloved" server and the "dance" (as I call it) that they did was phenomenal. We were each served at the precise moment in time. Spectacular! The food was superb and we were each given a "compliments of the chef" dish before dinner. I can't recommend the rooms because I didn't stay there but I can recommend Orchids at Palm Court in the Netherland Hotel. You have to witness it to love it.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens TN
Contributor
14 reviews 14 reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
“Great stay!”
5 of 5 stars Reviewed November 4, 2012

A huge room, comfy bed, great buffet breakfast and located within walking distance of major attractions put this hotel on our list of hotels to revisit. The staff was very helpful and pleasant. We will come here again.

Room Tip: Get the breakfast plan.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask nbtraveler516 about Hilton Cincinnati Netherland Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vermont
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Lovely Historic Hotel of America”
5 of 5 stars Reviewed November 1, 2012

This is a very nice hotel with lovely decor and a brilliant bar/restaurant. My room on the 18th floor was very large and comfortable with a nice view of the river and neighboring Kentucky. Located in the heart of Cincy, the hotel has proxinity to many attractions. Be sure to visit the Cincy Art Museum while in town as it is quite a good one.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hilton Cincinnati Netherland Plaza

Also Known As:
Hilton Cincinnati Netherland Plaza Hotel
Hilton Cincinnati Netherland Plaza Hotel Cincinnati
Hilton Hotel Cincinnati
Hilton Cincinnati
Cincinnati Hilton
Hilton Netherland Plaza Hotel Cincinnati
Hilton Cincinnati Netherland Plaza Ohio
Address: 35 W Fifth St, Cincinnati, OH 45202
Phone Number:
Region: United States > Ohio > Cincinnati > Central Business District
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotels in Cincinnati
#3 Business Hotels in Cincinnati
#6 Family Hotels in Cincinnati
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Opened in 1931, this charter member of Historic Hotels of America features breathtaking French art deco throughout public space. Located in National Historic Landmark Carew Tower with shopping and dining including over 50 shops and dining options, including downtown's only food court. Renovated guestrooms feature Hilton Hotel's Serenity Bed. Connected to area businesses and convention center via skywalk. ... more   less 
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