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“Disappointed” 2 of 5 stars
Review of Hyatt Regency Cincinnati

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Hyatt Regency Cincinnati
4.0 of 5 Hotel   |   151 West Fifth Street, Cincinnati, OH 45202 (Central Business District)   |  
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Ranked #18 of 50 Hotels in Cincinnati
Certificate of Excellence 2014
Cincinnati, Ohio
1 review
“Disappointed”
2 of 5 stars Reviewed yesterday NEW

Two major issues during our visit. Ordered room service breakfast and it arrived late and was incomplete. Had ordered 2 plates of eggs, bacon, toast.....only got one and no coffee even though we had ordered a large pot. The bill came to over $62 and did include everything we ordered ....so they got that part right.....but did not deliver the full order. Had to wait an additional 20 min. to receive the rest of the order which caused us to be late for our business meeting. Ended up wasting the pot of coffee as we did not have time to drink more than 1/2 a cup each. Second major issue was when we were departing the hotel. Due to a large business conference with many local guests with cars parked in the hotel garage, we waited over an HOUR for our car to be brought to us. This made us late for a benefit dinner we were attending. We expect much better service from the Hyatt brand.

  • Stayed March 2015, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Service

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302 reviews from our community

Traveler rating
    105
    113
    48
    23
    13
See reviews for
32
57
8
137
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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English first
Louisville
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 days ago NEW

All the way from the bell people to the desk staff were very friendly and helpful. The desk staff were wonderful to work with since I personally made a reservation blip. Great buffet breakfast. I highly recommend this downtown Cincinnati Hyatt.

Room Tip: River view and higher floors are quieter.
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  • Stayed March 2015, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review, yesterday
Thank you for staying with us during your convention! It sounds like you had a great business stay and that the Red Roost Tavern breakfast treated you well. Thank you for the room tip to your fellow travelers. We love the review views from our rooms.
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Marietta
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 2 days ago NEW

The Hyatt Regency in Cincinnati has a lot to recommend it. The staff was friendly and helpful. The room was clean and in good condition. The location is a good one. The only negative is the parking - very expensive for daily valet parking and the self-parking is not all that convenient.

  • Stayed March 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review, yesterday
Thank you for reviewing your family's stay with us. We're happy to hear you enjoyed our downtown location, rooms, and friendly staff! We are sorry that you found the parking prices to be expensive; we try hard to keep them at the average price.
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Ohio, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Staff was very attentive. Room/ suite was nice. Bathroom in suite was not adequately cleaned. Tub and shower had hair from previous guest.

Restaurant was very good. Enjoyed several meals there. Good location. Front desk, bellman, and valet were all excellent.

Overall, stay was good. Only disappointment was cleanliness of 2nd bathroom in suite.

Stayed March 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review, 2 days ago
Hi Kathy, thank you for reviewing your recent stay with us. We're happy to hear that you enjoyed Red Roost Tavern's meals and our hotel's front desk & valet services. For the bathroom, we thank you for the feedback and apologize for the oversight from Housekeeping. We will be alerting them of this situation. Please let us know if there is more we can do to improve upon your stay.
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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Sleek and airy lobby, quick friendly service in check-in and at breakfast buffet was very good. Brought me a to-go coffee as I was paying my check for breakfast.

In-room coffee maker had a bit of cakey/dusty residue in it so I shied away from using it. Normally I wouldn't look twice, but for some reason I noticed when I was going to fill it with water and after cleaning it myself with some tissue paper I decided it wasn't worth it. Not something that would deter me from staying. Pillows were a bit lumpy.

All in all nice design elements and conveniently located near freeways, and downtown.

  • Stayed March 2015, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review, 6 days ago
We appreciate you taking time to review your recent stay with us! Thank you for noticing our new modern look & we're pleased that you enjoyed Red Roost Tavern's breakfast buffet! We've noted your comment about the coffee maker and will send it to Housekeeping.
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missoula/MT/USA Rome/Italy
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Nice room, very clean hotel. Gym is a bit small. Internet is fast. There is a quick coffee shop inside and is next to the conference center. Meeting room are large and again internet works. Good business hotel

  • Stayed January 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review, 6 days ago
Thank you for reviewing your business stay with us! We recently updated our internet, so we are happy to hear that it worked smoothly for you. We also appreciate your compliments on our Market offerings & meeting room sizes.
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Stow, Ohio
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a Romantic weekend in downtown Cincinnati. The hotel is an older hotel but all rooms have been remodeled. The new rooms are very well appointed. We stayed on an upper floor with a great view of the river and stadiums. The bed was very comfortable and our room included a comfortable chair and ottoman. The bathroom (older hotel) was a bit small but clean sufficient. The lobby, and common areas are very nice and welcoming. We did not try out the pool area. This hotel is very convenient for shopping ans many nice restaurants are nearby. The staff was very friendly and efficient.

Room Tip: high rooms have a great view of the river
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  • Stayed February 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review, 1 week ago
Thank you for reviewing your recent stay with us! We are thrilled to make your romantic getaway in downtown Cincy a memorable experience. We hope to see you again for another weekend!
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Additional Information about Hyatt Regency Cincinnati

Address: 151 West Fifth Street, Cincinnati, OH 45202
Phone Number:
Location: United States > Ohio > Cincinnati > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Cincinnati
#10 Business Hotel in Cincinnati
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Cincinnati 4*
Number of rooms: 486
Official Description (provided by the hotel):
Choose the newly transformed Hyatt Regency Cincinnati and experience a hotel offering every possible convenience under one roof-including the city's largest hotel ballroom. Set in the heart of city, connected to the Duke Energy Convention Center and near an array of attractions and entertainment venues, the regal Hyatt Regency Cincinnati reigns supreme amongst downtown hotels. ... more   less 
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Also Known As:
Hyatt Regency Cincinnati Hotel Cincinnati
Cincinnati Hyatt Regency
Hyatt Cincinnati
Hyatt Regency Cincinnati Ohio

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