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“Life hazard” 2 of 5 stars
Review of Hyatt Regency Cincinnati

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Hyatt Regency Cincinnati
4.0 of 5 Hotel   |   151 West Fifth Street, Cincinnati, OH 45202 (Central Business District)   |  
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Ranked #18 of 48 Hotels in Cincinnati
1 review
“Life hazard”
2 of 5 stars Reviewed 3 days ago NEW

I might have been the "lucky winner" of this, though the lady at the reception, who introduced herself as the manager, said this happens quite often and that I shouldn't worry, so this seems to happen more often that you could imagine.

Anyway, what happened is that in one of the mornings, while I was taking a shower, the air conditioning system had an electrical failure and the room filled up with smoke. I called reception to tell them what was happening and they didn't send anyone in the 20 minutes that took me to decide that I need to pack my things and leave the room. Oh, yes, and this happened at about 5:30 AM in the morning. Maybe that's why the staff didn't seem to be too impressed by the situation. After I got to the reception, they confirmed that a technician has finally reached the room and isolated the problem. And then they moved me in a new room like nothing happened.

Other than that, the only incident I had is that in the first night my neighbors decided to have a post-game mini party in their room at 2AM, which forced another neighbor in a different room to get out on the hallway and scream towards their room to shut up. It only took them 2 hours and few phone calls to the reception, for them to comply with the kind request of the latter neighbor.

Of course, rooms are nice and cozy, you can see they were recently refurbished. Reception staff was kind in all other situations except the ones mentioned above and the bar has nice beers.

Room Tip: Ask for a room that already had an electric failure in the air conditioning system. This means the r...
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  • Stayed December 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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206 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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English first
2 reviews
2 of 5 stars Reviewed 6 days ago NEW via mobile

Great location and service but when it's time to rest, it feels like Homer Simpson sinking to the middle of the bed. Awful! A hotel like hyatt with this kind of bed is more like a quality inn out similar. This drops my review to a very low rate.

  • Stayed December 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review, 4 days ago
Thank you for writing a review about your recent stay with us. We're sorry to hear that the bed was not to your liking. Please message us if there is more we could do to help improve your stay.
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Detroit, Michigan
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

After staying in the hotel for many years, I thought it important to write a review and mention good of a hotel this is. The service is great, especially from the individuals at the front desk and Heiny in the resturant.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review, 1 week ago
Thank you for your review and compliments! We're happy to hear that you're a return guest and enjoy our Red Roost Tavern so much. We look forward to having you at your next stay!
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The Villages, Florida
Top Contributor
150 reviews 150 reviews
25 hotel reviews
Reviews in 74 cities Reviews in 74 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Spent four nights here this past weekend with wife attending our Grand daughters special night at the Cincinnatti State Culinary School. The location of hotel to many restaurants, stadiums down by the river is excellent, you can walk to most places. There was a lot of people in town also for the Bengals, Steelers game on Sunday. One issue us parking ! Valet parking us available, at $28.00 per day, but we gave up on Sunday evening after 45 minutes of waiting for our car to be brought around. We missed a cocktail party at our Grand daughters , and had her drive in to meet us for dinner. Rooms are excellent, ate one meal in the dining room with our Son. Food okay, nothing special. We did enjoy walking to Fountain Square to watch Santa arrive, also walked to stadium on Sunday during pre game activities. Thus hotel is also Very convenient to the airport, an easy 15-20 minute drive !

Stayed December 2014, traveled with family
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HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review, 1 week ago
Thank you for reviewing your recent stay with us. We're sorry you experienced a long wait at the valet line. As you mentioned, there were a lot of people in town for various reasons and traffic was pretty congested. However, we are happy that you enjoyed our proximity to downtown Cincinnati and were able to watch Santa rappel down a building!
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1 review
4 of 5 stars Reviewed 1 week ago

I have been travelling a long time and this Hyatt is my home away from home. Clean, comfortable and quiet. I enjoy all my stays.

Particularly Helny in RTR does a great job to start off the day with a big smile and great service

Room Tip: Higher floor rooms are more quieter.
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  • Stayed December 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review, 1 week ago
Thank you for choosing us as your other home! We're so happy to hear that you enjoyed your time with us and were able to take advantage of the Red Roost Tavern's offerings. We will pass your compliments onto the staff!
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Rochester, New York
Top Contributor
128 reviews 128 reviews
80 hotel reviews
Reviews in 59 cities Reviews in 59 cities
157 helpful votes 157 helpful votes
3 of 5 stars Reviewed 1 week ago

As a Hyatt fan, the clean and comfortable room one comes to expect awaits you. Elevators were very slow, would have expected better from a property of this size. Good location - we walked to the Reds game, and the football stadium is also nearby. Would consider staying here again on next trip to town if elevator issue is resolved

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review, 1 week ago
Thank you for your review on your recent stay on our property. We're looking into the slow elevator- thank you for alerting us to this. Our proximity to the baseball and football stadiums is well-loved and we're pleased that you enjoyed it!
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Rossford, Ohio
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 1 week ago

We arrived Saturday night September 6th for the Bengals game on Sunday. Our short stay at the Hyatt was very comfortable and all questions that i had were answered and the staff was very friendly and willing to help with our needs. The room was very clean as was the rest of the hotel that we walked through. The beds were very comfortable and our view from the 17th floor was very nice. We ordered room service and the wait was very reasonable for being after 10:00 pm and the food was very good. The sandwich i had two people could have shared it. If i am ever in Cincinnati again for a stay it will be at the Hyatt

  • Stayed December 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review, 1 week ago
Hi David,
Thank you for your review! We were happy to host you for the game on Sunday and are pleased to hear you enjoyed your stay with us. The sandwich from our kitchen sounds tasty and we hope to see you again soon!
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Additional Information about Hyatt Regency Cincinnati

Address: 151 West Fifth Street, Cincinnati, OH 45202
Phone Number:
Location: United States > Ohio > Cincinnati > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Cincinnati
#15 Business Hotel in Cincinnati
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Cincinnati 4*
Number of rooms: 486
Official Description (provided by the hotel):
22 story contemporary Hyatt with the best service in Cincinnati by our highly trained staff! Onsite there are 2 restaurants, Findlay’s breakfast restaurant and Champ’s Restaurant and Sports Bar there’s something for everyone or dine from the comfort of your room with our In Room Dining. Cardio room overlooking the indoor pool and strength training room on 5th floor. 24HR Business Center, WiFi access. Print boarding pass or check-in at our kiosks or via web. Valet or Self Park off 5th St. ... more   less 
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Also Known As:
Hyatt Regency Cincinnati Hotel Cincinnati
Cincinnati Hyatt Regency
Hyatt Cincinnati
Hyatt Regency Cincinnati Ohio

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