I might have been the "lucky winner" of this, though the lady at the reception, who introduced herself as the manager, said this happens quite often and that I shouldn't worry, so this seems to happen more often that you could imagine.
Anyway, what happened is that in one of the mornings, while I was taking a shower, the air conditioning system had an electrical failure and the room filled up with smoke. I called reception to tell them what was happening and they didn't send anyone in the 20 minutes that took me to decide that I need to pack my things and leave the room. Oh, yes, and this happened at about 5:30 AM in the morning. Maybe that's why the staff didn't seem to be too impressed by the situation. After I got to the reception, they confirmed that a technician has finally reached the room and isolated the problem. And then they moved me in a new room like nothing happened.
Other than that, the only incident I had is that in the first night my neighbors decided to have a post-game mini party in their room at 2AM, which forced another neighbor in a different room to get out on the hallway and scream towards their room to shut up. It only took them 2 hours and few phone calls to the reception, for them to comply with the kind request of the latter neighbor.
Of course, rooms are nice and cozy, you can see they were recently refurbished. Reception staff was kind in all other situations except the ones mentioned above and the bar has nice beers.
- Official Description (provided by the hotel):
- 22 story contemporary Hyatt with the best service in Cincinnati by our highly trained staff! Onsite there are 2 restaurants, Findlay’s breakfast restaurant and Champ’s Restaurant and Sports Bar there’s something for everyone or dine from the comfort of your room with our In Room Dining. Cardio room overlooking the indoor pool and strength training room on 5th floor. 24HR Business Center, WiFi access. Print boarding pass or check-in at our kiosks or via web. Valet or Self Park off 5th St. ... more less
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- Also Known As:
- Hyatt Regency Cincinnati Hotel Cincinnati
- Cincinnati Hyatt Regency
- Hyatt Cincinnati
- Hyatt Regency Cincinnati Ohio