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“Great experience” 4 of 5 stars
Review of Hyatt Regency Cincinnati

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Hyatt Regency Cincinnati
4.0 of 5 Hotel   |   151 West Fifth Street, Cincinnati, OH 45202 (Central Business District)   |  
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Ranked #14 of 49 Hotels in Cincinnati
Gilbert, Arizona
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Great experience”
4 of 5 stars Reviewed August 17, 2014

I stayed here for 5 nights for a work trip. Everything was seamless - check in was fast and easy, the room was clean, spacious, and well-maintained, and it was wonderful to have a refrigerator in the room. Elevators for the most part worked quickly. The only thing that I can say would need some improvement, was service in the hotel restaurant. We were there late one night, around 10PM and the server was flustered, got some things wrong, and took an extremely long time to bring the check over when we asked for it (and equally long to bring back the credit card slip to be signed). Other than that, the stay was a good one and I'm looking forward to staying there again.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review, August 18, 2014
Thank you for selecting our hotel for your business trip. We're happy to hear that you had such a wonderful experience with our check-in process and enjoyed your room. We have taken note of your service experience at Red Roost and will send your feedback to the restaurant's managers.
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516 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
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English first
Overland Park, Kansas
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed August 16, 2014

As a Diamond elite member, I didn't necessarily expect a lot from this hotel. Room was clean, which it usually is when I stay. Otherwise, nothing special. Bathroom was very small, and room standard. Would have been nice to get an upgrade of some sort with my commitment to Hyatt, but I was there for a convention and not to play. Service was very good, as you expect at a Hyatt, but location was awesome. Easy walk to the Reds or Bengals game, (mostly) covered walkway to the Convention Center across the street, and numerous restaurants in the area. Would I stay there again? Possibly if I needed to for status, but I would likely look for something else otherwise. Not because it's a bad place, but rather it just is what it is. Nothing exciting.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review, August 19, 2014
Thank you for the review on our location. We're sorry to hear that you had only an average experience as we do strive for excellent stays. We're happy to hear that you enjoyed the location & service and hope you give us another chance the next time you're in town.
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indianapolis
1 review
3 of 5 stars Reviewed August 16, 2014

The hotel is nice and has a good location. However, service is mediocre. During breakfast at their main restaurant, we saw the servers fighting with each other over who had to serve a group of people that came right after us.
Also, it took us about 30 minutes to get our car from the valet. One more thing, people at the hotel don't smile.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review, August 18, 2014
Thank you for writing about your experience at Hyatt Regency Cincinnati and Red Roost Tavern. We apologize if the service was not up to your expectations and have passed on your experience to the appropriate managers. We're glad you enjoyed our location and hope to improve on the experience at your next stay.
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Cleveland, Ohio
Level Contributor
88 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
4 of 5 stars Reviewed August 15, 2014

The Hyatt Regency is very close to the most of the downtown attractions. We were attending a Reds game on a Thursday night. The stadium is about a 10 minute walk from the hote. The hotel has a beautiful lobby, a nice large bar, and a nice "market" shop in the lobby where we got coffee and muffins. The room was spacious and the bathroom was nice and large. We had a city view which was ok since we were on the 6th floor it overlooked roofs but since we were hardly in the room it didn't matter much. Room was very clean and neat, bed comfortable, and the linens very nice. I would definitely stay here again as it is close to the restaurants, shopping and the ball parks. My only problem was on the desk there were three plugs, only one worked.

Room Tip: Try to get a room on higher floors for a better view, or ask for a view of the river.
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review, August 18, 2014
Thank you for taking the time to review your stay at the Hyatt Regency Cincinnati. We're happy to hear that you enjoyed the closeness to the Reds Stadium! Our lobby, Red Roost Tavern, and Market all became updated with the recent renovation and we're glad that you were able to take advantage of them. We hope to see you in town for the next Reds game!
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Lakewood, Colorado, United States
Level Contributor
160 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed August 14, 2014

A large convention can make or break a hotel! With 4000 attendees we sold out quite a few hotels, and I was lucky to be at the Hyatt. Check-in was fast, fast, fast! So important, since our last convention city boasted a check-in process of 3 hours. Yuck. The room was clean. (Although they could have been a bit more generous with the number of towels they left!) It was quiet and comfortable. Very convenient to walk to the convention center, fountain square, restaurants, etc. I would definitely stay here again.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review, August 18, 2014
Kim, thanks for choosing us for your hotel during the convention! We are happy to hear that you enjoyed our close proximity to all that Cincinnati offers as well as the fast check-in process. We look forward to having you the next time you're in town for business!
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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed August 12, 2014

I have stayed at a lot of hotels for conferences and I have to say the staff at the Hyatt go above and beyond repeatedly to make my stay one of the best ever. They were helpful to a fault, check in and check out was lightening fast, the room was super clean and the overall accommodations were great. Housekeeping staff, Miriam, was a doll. She happily supplied us four girls in a room with plenty of towels and toiletries. I couldn't be happier and can't wait to stay there again when our conference comes back to town in April of 2015.

Room Tip: All the elevators were fast and the room was quiet, so any floor or room would do.
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  • Stayed August 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review, August 13, 2014
Hi! Thanks for your excellent review of our location and compliments of our staff. We're happy to hear that you enjoyed your stay so much and we look forward to hosting you next year!
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Crown City, Ohio
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed August 10, 2014 via mobile

Booked one night on Hotwire.com for $142. + tax& etc. Great location, easy parking, beautiful lobby, friendly staff, walking distance to everything. Slow check in process, guy nicely told me they highly recommend you call them direct to make sure you are getting what you want. Room was clean, except for a reddish colored stain in the carpet, inconvenient getting in tub with close space, good size room, nicely decorated, & beautiful views overlooking city. I'm a Marriott Rewards person & only used Hotwire because my travel mate insisted. The mattress did NOT meet my expectations.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review, August 13, 2014
Thank you for the compliments on room, decorations, and views. We apologize that your mattress did not meet your expectations. We do pride ourselves on the recent remodel and guests having a comfortable stay. Although we are not Marriott, we hope you were able to enjoy your time here in Cincinnati!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Cincinnati

Address: 151 West Fifth Street, Cincinnati, OH 45202
Phone Number:
Location: United States > Ohio > Cincinnati > Central Business District
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Cincinnati
#8 Business Hotel in Cincinnati
#10 Romantic Hotel in Cincinnati
#11 Family Hotel in Cincinnati
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Cincinnati 4*
Number of rooms: 486
Official Description (provided by the hotel):
Choose the newly transformed Hyatt Regency Cincinnati and experience a hotel offering every possible convenience under one roof-including the city's largest hotel ballroom. Set in the heart of city, connected to the Duke Energy Convention Center and near an array of attractions and entertainment venues, the regal Hyatt Regency Cincinnati reigns supreme amongst downtown hotels. ... more   less 
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Also Known As:
Hyatt Regency Cincinnati Hotel Cincinnati
Cincinnati Hyatt Regency
Hyatt Cincinnati
Hyatt Regency Cincinnati Ohio

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