I stayed in room 1803 for two nights and after two days of misery discovered that the room's air filter was covered with dirt and what appeared to be mold. When I woke up the first morning my throat was burning, and by the second morning my neck, ears and throat all felt like they were on fire. My roommate suspected the air in the room was the culprit (she and a friend staying in another room were having similar symptoms) and found the air filter which appeared quite dangerously dirty. Unfortunately after a visit with the front desk and a phone call with a "manager" I was offered only a "we will get back to you once the engineers evaluate the situation" even when I politely explained that as a matter of customer service when a filter that dirty is found, even if the guest has no apparent problems, they might want to offer an apology. Not even a polite, "I'm so sorry, we will look into it." I travel for work at least once or twice a month and I've never ever given a negative review before, but others need to know that not only does this Hyatt have a potentially dangerous situation but they are lacking in basic customer service skills whether I'm suffering from the dirty air filter or simply a cold.
- Official Description (provided by the hotel):
- 22 story contemporary Hyatt with the best service in Cincinnati by our highly trained staff! Onsite there are 2 restaurants, Findlay’s breakfast restaurant and Champ’s Restaurant and Sports Bar there’s something for everyone or dine from the comfort of your room with our In Room Dining. Cardio room overlooking the indoor pool and strength training room on 5th floor. 24HR Business Center, WiFi access. Print boarding pass or check-in at our kiosks or via web. Valet or Self Park off 5th St. ... more less
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- Also Known As:
- Hyatt Regency Cincinnati Hotel Cincinnati
- Cincinnati Hyatt Regency
- Hyatt Cincinnati
- Hyatt Regency Cincinnati Ohio