This is a perfectly fine hotel. Sure, it could use some updating, but the rooms are clean and spacious, and the views are fantastic. People need to stop nitpicking about tube TVs and whatnot. It is in a great location downtown, close to shopping and good restaurants. Everyone was so friendly!

This is based on my experience as Hyatt Diamond member and who spent the last month in Hyatt Properties...Park Hyatt DC, Grand Hyatt NYC, Hyatt at The Bellevue, Hyatt Regency Indianapolis and finally Hyatt Regency Cincinnati.

Check In

I checked in on a Sunday at 8pm, with nothing going on in Cincinnati that evening. I asked if there were any Diamond upgrades available for the one night. The lady who checked me in looked and found one, she proceeded to ask another lady, who I assumed was her supervisor. She told me that they do have suites available but at a $59 premium. I then proceeded to ask her if there were any other rooms available, she said yes, but it would require an "up charge".

I can understand if the hotel was sold out or if the rooms were spoken for, but when the hotel is pretty much dead, I don't see the point of charging a Diamond member (or any member for an upgrade) for an upgrade. It even stated on the Gold Passport Website for Diamond Members "Enjoy the best room available upon arrival, excluding suites".

Like I said, I just came from the Hyatt Regency Indianapolis for one of the largest farming conventions and I was upgrade to the Executive Suite, even when the hotel was sold out for the week. Heck, I was even pre-blocked by Director of Rooms for a room larger than I have booked.

At the Hyatt Bellevue, they offered me their Bellevue Suite as an upgrade, with NO up charge.

Grand Hyatt NYC, was offered a suite when I checked in with NO up charge....

Park Hyatt Washington D.C., same deal, I got upgraded to a suite with NO up charge.....

I don't understand the logic in not upgrading a Diamond member to larger room on a dead Sunday.....

So, if you're looking Gold Passport member, Good luck......

Rooms (#2232)

This hotel is definitely in the need of a renovation. It still has a 20" boob tube, I didn't even those things still exists! My bathroom was small, with a toilet that refuse to stop running. A desk phone that doesn't work and here's the kicker....the friggin HVAC doesn't even blow warm or hot.

I have seen Holiday Inn Express better than this, heck even Days Inn look a lot better. The furniture was straight from the old school Days Inn catalog....

Honestly, my toes are freezing as I'm typing this.....

Yes, I could have complained, but after settling in, I just didn't want to deal with moving. I'll just check out to another hotel.

Breakfast

It was the Findlay restaurant, and the food was mediocre at best. The buffet wasn't available, but a al carte was. I guessing this was due to the lack of occupancy in the hotel.

Overall, the hotel needs renovation, but more importantly, the front end needs a lot work.

If you're desperate for Hyatt Points or can't find any other accommodations in Cincinnati, stay here. Otherwise, I would avoid at all cost. Especially at their pricing points. I'm moving to the Hyatt Place for the rest of the week!

The only positives I can mention about they Hyatt are the staff, location and valet parking. The rest is only average or poor. For $193 a night i had high expecations. The hotel is in great need of repair and/or updating and has really shown signs of age. The restaurants were less than appealing and we never went to any of them. The fitness room was cramped and not very welcoming. The pool area was clean but also not well heated. Unless a complete renovation is done, we would not go back. There are a ton of great restaurants within walking distancy (Nada, Shanghai Mama's) so be sure to check those out.

It's been about 20 years since I last stayed here.....nothing has changed. The rooms and common areas are in need of a big renovation! The rooms need new amentities. The fitness center is too small for such a large property. Also, it is not very secure as it is located near the Saks entrance and a card is not needed to enter.
My colleague stayed in a different room and found a BED BUG! He brought it down to the manager and they took care of it but I am not interested in staying in Hotels with Bed Bugs. There are other Hotels in the vicinity that have better rooms and nicer amentities.