My boyfriend and I booked through Priceline. We chose a 4-star hotel and received this one. I read the reviews and admittedly was a bit bummed out, however I felt we would probably still enjoy our stay as we are pretty low maintenance. I could not have been more wrong.
I should preface this by stating that I work at a hotel myself, a 4 -star property and to compare the two is absolutely hilarious. I suppose I may judge more harshly than most, knowing the inside scoop, but I also think I am a more sympathetic and easy-going guest as I know what it is like to be on the other side of the desk.
I called in advance to request a room with one bed. Obviously this is never guaranteed, but I was assured on the phone that it would be no problem. We pulled up and the very sweet valet told us that he would keep our car waiting out front, as "the hotel was very slow tonight." Upon check-in, we were told in a very unfriendly manner that there were no king beds available- high floor or low floor? I told her I had called and that the reservationist told me it would be no problem. Keep in mind, the hotel was DEAD. How is it possible there were no rooms? But- I understand, this happens. My problem was with the way we were treated. "We don't have anything." Deadpan. No apology, no feeling whatsoever. And this was the supervisor! I was appalled.
We decided to take it in stride and checked into one of the most depressing, dark, and pathetic hotel rooms I have ever seen. It was directly off of the elevator and the wallpaper was peeling off. The coffee maker was broken and tilting over. It was a sad, sad room. I called down asking if they had anything else available, with one bed. I offered to pay for an ugprade. The young man on the phone said he would have to speak with his supervisor and he would call me back. She called back, telling me curtly that they have ONE queen available, the very last one, and we can have it if we want it. I said, "Yes, thank you! That's lovely." She responded, "we have new keys for you at the desk." CLICK. She hung up on me before another word was uttered. COMPLETELY unacceptable, even for a Motel 8. It is deplorable in a 4-star establishment, especially from the front office supervisor! Shocking.
The second room was a bit better but still completely dingy and old. The view was very nice, I will say that.
Room service the next morning was a joke. We were charged the delivery fee twice but I was so annoyed at this point that I didn't even call the desk to amend it. The room service attendent stood in our room way too long, changing out the menu pages (there were none previously) and continued to check his tip while I stood there in my robe. It was super awkward.
The housekeepers out in the hallway were screeching at each other and slamming doors.
I'm getting a little long here, but to sum up: Priceline seriously needs to take this hotel down a star if not more. Like many other reviewers have said, I wouldn't stay here again if you paid me. If the room was bad, but the employees pleasant (or vice versa), it wouldn't have been so atrocious. But between the pathetic state of their rooms and terrible service from the front office supervisor (you won't go far with that attitude lady!), it was a hotel nightmare.
2 stars for the sweet valet and the nice view.
- Also Known As:
- Hyatt Regency Cincinnati Hotel
- Hyatt Regency Cincinnati Hotel Cincinnati
- Cincinnati Hyatt Regency
- Hyatt Cincinnati
- Cincinnati Hyatt
- Hyatt Regency Cincinnati Ohio
- Official Description (provided by the hotel):
- 22 story contemporary Hyatt with the best service in Cincinnati by our highly trained staff! Onsite there are 2 restaurants, Findlay’s breakfast restaurant and Champ’s Restaurant and Sports Bar there’s something for everyone or dine from the comfort of your room with our In Room Dining. Cardio room overlooking the indoor pool and strength training room on 5th floor. 24HR Business Center, WiFi access. Print boarding pass or check-in at our kiosks or via web. Valet or Self Park off 5th St. ... more less
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