This hotel has been updated with great beds and nicer rooms. We were very pleased since we'd been there numerous times and have also stayed at the Crowne in Cincy...this was just as nice and quieter than our last Crowne Plaza Blue Ash visit. I was very impressed with the check-in hospitality and pleasant bar staff. Miss the gift shop but the mall is across the road to pick up Cincy memorabilia. We'll make this our Cincy hotel on all future visits to the Queen City!