We stayed here for a wedding in April of 2013. The hotel has obviously been renovated sometime in the past few years. It is quite nice and very clean. The rooms are adequate, clean but lacking that little extra something. I enjoyed the fact that the shower head has an extender to make it taller. I hate when hotel showers hit you in the chest and you have to bend over to rinse the shampoo out of your hair.
One small issue that I had was that the elevators are so far away from the check in, the bar, and the reception hall. That is more of a design flaw then anything else though. My room was very nice, my only issue with it was that remote had electrical tape holding the batteries in. This is very minor, but it made the room feel "cheap." The hotel room doors had issues closing all the way. I chalk this one up to "user error." Just be sure to pull the door all the way closed when you plan on locking the door.
There are only 2 elevators and one of them was broken. This made the wait excruciatingly long. A minor issue, but another small mistake that made the hotel feel cheap.
I did not like my room placement (it was right by the elevator) and the fact that it had two double beds, so I went down and asked to change rooms. I was told I could get a room but it would cost me another $100. Now I opted to not upgrade my room, and I understand that we had a block of rooms for the wedding, but I did not like the fact that I was told that there was a room available, but that I would have to pay more. Again, minor, but just something that rubbed me the wrong way.
I can not speak of the pool area, I did not go swimming. It did look nice though. My only complaint was the fact that housekeeping kept a push cart out in the middle of the hall by the pool while they are cleaning the surrounding areas. It was just one more example of something that made the hotel feel cheap.
The reception staff were very good, with one glaring exception, the bartenders. The bartenders were two women that had little or no people skills. They both looked as though they did not want to be working that night. They disappeared at one point, I assume to go get more liquor or beer, so I tended bar. I did not feel that the guests should have to wait. Both bartenders should never leave a bar unattended at a wedding. It is the main reason that half of the guests are there, the open bar. The food was exceptional though. I would recommend this hotel for another wedding, as long as you ask for nicer bartenders.
In the end it was a very clean, very nice hotel. I just feel that there were too many mistakes that made it feel cheap.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to complete a review on your stay. I am happy that you found our reception staff to be good. However, I apologize that you were inconvenienced by the condition of the elevators and amenities being sub par. We take all reviews negative or positive very seriously and your feedback will help us improve for our next guest or your next visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.