I was thrilled to arrive the night of 11/12/12 and have Summer at the front desk greet me like I was an old friend. She had a fax ready for me from my company, and gave me all the hotel details. She then said, "I'd bet you would like to see your meeting room tonight." She called Darin and Zack and they said it was ready to go! They greeted me when I got to the meeting room and everything was set perfectly.