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“Nice suprise! Was expecting average, received better!” 5 of 5 stars
Review of Holiday Inn Hotel & Suites Cincinnati-Eastgate

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Holiday Inn Hotel & Suites Cincinnati-Eastgate
3.0 of 5 Hotel   |   4501 Eastgate Boulevard, Cincinnati, OH 45245   |  
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Ranked #3 of 48 Hotels in Cincinnati
Waukesha, Wisconsin
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Nice suprise! Was expecting average, received better!”
5 of 5 stars Reviewed November 11, 2012

I visited this hotel in Early November for work. What a nice suprise! Very clean rooms. Nice bar and restaurant. Staff was very friendly. The lobby area was very nice and gave a nice impression. Convenient off the freeway for easy access. Local area shopping/food near by. Good value. I would visit again.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnEastgate, Front Office Manager at Holiday Inn Hotel & Suites Cincinnati-Eastgate, responded to this review, November 28, 2012
Dear tripleeric,
Thank you for taking the time to review your stay at the Holiday Inn and Suites Cincinnati-Eastgate! We are glad that we exceeded your expectations! We look forward to serving you again when you are in the Cincinnati area! Thank you for your patronage!
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232 reviews from our community

Traveler rating
    146
    63
    13
    10
    0
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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cyndi63
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 23, 2012

I stay here every time Im on the east side of Cincinnati. The staff from housekeeping to Brian the assistant manager are excellent. The hotel is always clean and the beds are comfortable but for me the friendly accommodating staff are what really set this hotel aside!

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington
Top Contributor
234 reviews 234 reviews
36 hotel reviews
Reviews in 44 cities Reviews in 44 cities
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed October 8, 2012

Four of us had a mini high school reunion at this hotel, and it was wonderful. We had 2 bedrooms (one with a jacuzzi), a TV sitting room, 2 bathrooms, a kitchen with microwave, refrigerator, sink, coffee maker, glasses, silverware, and paper towels, etc. The hotel has a pool and work out room available, is very clean, and the staff are all very nice. We plan to be back at this hotel next year!

Room Tip: our room was very quiet, as I would think all of them would be.
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mentor, Oh
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 4, 2012

We've been using this hotel whenever visiting eastern Cincinnati for decades and STILL find it an exceptional hotel. Friendly staff, clean and quiet rooms, good food and drink... all and a good location.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clearwater, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 27, 2012

Over the years, we stayed at this hotel about once a month until we started having a lot of issues, including safety issues. Started with the weekend they had a gamers convention. Drunk, vulgar underaged drinkers in weird costumes. Had our 8 year old grandson with us, and they were vulgar in front of him in the hallways waiting for the elevators. Drinking in the parking lots. Total absence of security.
I am Platinum Priority Club, and they often forget to give me my breakfast coupons without my asking. They were supposed to give me points for coupons not used, but didn't.
Partying in the halls until 2AM, no security presence. Then smoke detector kept going off all night. They said they had no one to take care of it, so I should remove the battery. That would make it go off, since it would sense no battery. I finally got up and removed the detector from the wall completely, unplugging it.
The manager tells me that they are going the direction of large groups, weddings, conventions, etc., so it will be noisy with drinking and partying, especially on weekends.
We will be staying elsewhere in the future when we travel there to visit our businesses.

Room Tip: Stay at the Milford Holiday Inn Express. Much nicer and more restful and peaceful. Only 5 minutes aw...
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  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asst_General_Manager, Manager at Holiday Inn Hotel & Suites Cincinnati-Eastgate, responded to this review, September 6, 2012
To our guests,

My name is Brian Wipprecht and I am the Assistant General Manager at the Holiday Inn and Suites Cincinnati - Eastgate. First and foremost, safety is the #1 priority at our hotel. We pride ourselves as being a clean, safe, and well-maintained hotel. We do have a security guard every night on property that continuously walks the interior & exterior of the building.

This review also mentions a convention that occurred approximately three years ago, and because of the changes in the nature of that group, we stopped doing business with them.

The hotel does do business with conventions, weddings, groups, etc; however the majority of our business comes from business travelers and families. We take alcohol safety and awareness very seriously, and while encouraging our guests to enjoy their stay and have a great time, also ensure that we provide a safe environment for all parties.

Thank you!

Brian Wipprecht
Assistant General Manager
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Sterling Heights, Michigan, United States
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 20, 2012

I selected this hotel on line while on vacation. We were driving thru Cincy on our way home and decided at the last minute to take a day and spend at Kings Island. I chose this hotel based on recent review that it was a great family hotel and not run down like the hotels closer to Kings Island. The reviews were wrong. The room I expected was for two queen size beds, what I got was two full size beds with hair in the bedding. The hotel is large, was built in 83 and remodeled in 2010. The carpet is probably the worst because it's overstretched and loose. The parking lot is shared with about 50 pieces of electric company trucks so with a wedding going on the evening we stayed there was no parking available. The manager did upgrade our room for free to the King size suite but we checked out the next day and drove straight home after the park rather than return to this hotel. Small pool, herds of kids in the halls, parking lot tailgates with adult drinking, people working on their cars and very little security to be seen. To be fair it was fully of families with kids but the drinking adults in the halls and the parking lots doesn't mix with the family environment I was looking for.

Room Tip: Look at the room before you check in. The suite with two bathrooms was the higher rate room and loo...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asst_General_Manager, Manager at Holiday Inn Hotel & Suites Cincinnati-Eastgate, responded to this review, August 28, 2012
Sterlinggirl48313,

Good afternoon, my name is Brian Wipprecht and I am the Assistant General Manager at the Holiday Inn & Suites Cincinnati - Eastgate. On behalf of everyone at the hotel, I want to apologize about your negative experience during your stay. I do appreciate your feedback, as it is very valuable to us as we are always trying to improve our hotel and service. In addition to taking care of the charges of your room, I have addressed these concerns with our Management Team and staff. Again, thank you for bringing these matters to our attention. If there is ever any way I may be of further assistance, please let me know.

Brian Wipprecht
Assistant General Manager
brian.wipprecht@hicincinnatieastgate.com
(513) 752-4400
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Bloomfield Hills, Michigan
1 review
5 of 5 stars Reviewed August 17, 2012

While this is not a prime location for Kings Island, it is still less than a 30 minute drive to the park. The real bonus, in my opinion, is that it is far enough away that it doesn't receive the abuse that many hotels receive within minutes from the park. For me, this was a big deal, and this hotel did not disappoint.

During our walk to our room, my wife and I were impressed with the activity around us. There was a carpet cleaning service steam cleaning the hallways, maintenance was replacing light bulbs, and every member of staff greeted us with a smile. You could sense the pride everyone took in their job and it showed. Rooms were spotless, pool towels were always plentiful, and requests were handled promptly.

If I had anything I could remark on negatively, it would be two things that had little impact on our experience, and frankly are things the staff has no control over. This first was the decor. This is an older building, so naturally the decor is a little dated. For me, this is a moot point given the fact that everything is so well-maintained. The second was the layout of the building. Hallways are long, and the upper floors are only accessible by two elevators located in the middle of the building. It can sometimes result in long walks. Again, this was only a minor inconvenience, but for some I feel it may be worth noting.

All in all, this was a fantastic hotel that I will recommend to friends and family. A special thanks needs to be passed on to Alex, the manager on duty during our check-in who graciously upgraded our room when he was under no obligation to do so (in fact, the problem was so minor I hadn't even complained). To me, that was the kind of customer service that you rarely see anymore, and the kind of service that will keep someone like me a customer for life, even if it means I pay a little more in the process.

Room Tip: If noise is a concern, you may want to avoid rooms that directly face the highway.
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnEastgate, Front Office Manager at Holiday Inn Hotel & Suites Cincinnati-Eastgate, responded to this review, August 27, 2012
Dear Adam W,
We appreciate your comments and review. Detailed comments are very useful to help us continue to improve every guest stay. We are delighted that your family enjoyed their stay with us and we hope to serve you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Cincinnati-Eastgate

Address: 4501 Eastgate Boulevard, Cincinnati, OH 45245
Phone Number:
Location: United States > Ohio > Cincinnati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cincinnati
#2 Best Value Hotel in Cincinnati
#8 Family Hotel in Cincinnati
#10 Romantic Hotel in Cincinnati
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Cincinnati-Eastgate 3*
Number of rooms: 212
Official Description (provided by the hotel):
Welcome to the Holiday Inn Hotel & Suites Cincinnati Eastgate. We are a conveniently located hotel near Cincinnati, Batavia, and Milford, adjacent to the Eastgate Mall and with easy access on and off Interstate 275. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Cincinnati-Eastgate
Holiday Inn Cincinnati Eastgate
Cincinnati Holiday Inn
Holiday Inn Hotel & Suites Cincinnati-Eastgate Ohio

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