1st day into 4 day biz stay. Hotel is just great and exceeds the Holiday Inn expectation. The room was cleaned up very well and even organized while I was away for work during the day. Housekeeping (Jessica) left a simple note saying welcome to the HI when I returned. The very pleasant front desk manager Summer was super attentive and made a call 45 minutes into the stay to see if everything was up to expectations. I notice she took the extra step for all clients checking in before me of walking arounfd the counter to deliver the room key and give directions. I got the same treatment and it just seemed very natural, rather than being something she HAD to do. This is exceptional for a non-luxury (5-star) holiday inn.