I give this place three stars with a little sadness (maybe 4 stars for food, 2 stars for service), as this place is so close to where we live. We came in on a weeknight and saw that the place was completely empty at 7:30; this made us suspicious.
Despite service that was awkward and aloof for the entire experience, our evening started out great: Our appetizers and house-made muddled cocktails were really fantastic. The entrees came and were delicious, but really overpriced for what I personally had. I had the shrimp and grits.....a great dish, but $26 for 3 average sized shrimp on a bed of cheesy grits seems a little aggressive on the pricing. Our friend received the entirely wrong entree and basically experienced a standoff with the waiter over this; the waiter accepted responsibility but strongly suggested my friend try what was given to him so that he wouldn't have to wait an additional 15 minutes for the correct entree. My friend accepted this wrong entree just to difuse the situation. Incredible...I have never seen anything like this. Oh, and nothing was discounted...still full price on the check.
All in all: Appetizers/drink were greats, entrees overpriced, service awkward/aloof.
There's a lot of competition in this price point in the area, so I really hope Hugo steps it up fast. Most of the food here was great, but the service and the value are enough to drive much of your clientele down the street into Oakley/Hyde Park for a better experience.
If you own or manage Hugo Restaurant, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.