There have been reviews that are all over the place, so I hope I can help with our experience. My guest and I had an event to go to in the area and thought this would be a great place to go to. In the end, several things made it just average.
The parking situation is worse than most people describe it as. The street is horribly narrow and you WILL scuff your tires no matter what you do. The potholes along the way shoot your car into the curb and when you try to correct for it, you go into the other one. I've attached a picture of my wheel and tire with a big scratch/hole in them, respectively. Notice the wide powder from the white curb; it's definitely one created getting to the parking. For all of your hard work in getting there, there are very few spots out of the 6 that are open because STAFF know better than to park their car in the street even when it will be in PLAIN VIEW of them the entire time they're working and they, therefore, take up HALF the spots. Add $100 to the cost of the trip to balance the tire and fix the alignment from only one trip through the street. Your scratches will never come out and my new tire will be over $200. I'm sure that the city would help them out with widening it even a few inches if they asked, but even then, they should have been a lot more honest about the parking situation on their site. I'm sure things would be even more interesting if 2 cars tried to go down this same street at the same time.
Once you get there, you check in and get to your room where everything, including the mattress, is ancient. A quick fix was to put a 2 inch piece of foam on top of the old mattress which is probably the reason others have mentioned that the bed was too soft. I could never imagine paying this much for a place that I have to share the bathroom with anyone with. Your linens got a quick wash in a home washer and dryer and were put back on your bed, in case you're wondering why they have some weird stains in them.
Breakfast is a nice omlet, some coffee and juice. Not much more to say about that. They know that most people are scared to go out at night, as they should be, and will be staying for the "price fixe" dinner which starts at $45/person but quickly approaches $150 for 2 if you order a glass of wine or two to pair with your courses and tip everyone that was taking care of you. The meals are good, but when you're paying over $65 a plate, they'd better be incredible. If you do decide to venture out of the hotel, you will notice the interesting mix of affluent gay couples enjoying each others' company and absolute thugs that quietly watch you everywhere you go.
Speaking of which, the buildings facing the park have got a new coat of paint and the first block away from it have the same, the rest of it is scary to walk through during the day and very dangerous to walk through at night, so don't bother. It's true that you can run from the hotel to the Over the Rhine area. In reality, it is a few blocks of bars and coffee shops that aren't really worth the hazards of leaving the hotel. If you do go, you then have to nervously wait outside for a cab to take you back to the hotel when you want to go home, hence the mention of taking a cab ride home at night instead of a 10 minute walk.
Sunday, when you leave, you have to plan it exactly right. You have to have everything out of the room and in your car before 10AM to be at the brunch exactly at 10AM because you have to be checked out of your room and gone by 11, so no staying out late the night before. This includes your car being out of there too so that you one of the 4 spots is available to the next victims. If you slept in a bit and had a casual breakfast that took, gasp, a whole hour and were going back to pack your bags, you're past their check out time and they will not be happy about it. I thought B&Bs were more relaxed about that stuff but this place is super strict.
In the end, the room averages out to be around $3-400 a night with all of the costs that you can't get away from and for that price, you can get a much better hotel in a much safer area with more to do than walk through the park and have a few beers down the street. Since they know they've got you trapped at the hotel, they charge you absolutely the maximum, full price, for everything that is not included with the room, just as if you were at one of the chain hotels that do every thing to squeeze every last penny out of you, so a few beers at the bar and with your dinner or extra servings of something at a meal will run you about another $100 for the weekend. They could at least give the people paying for a room a discount of some kind for dining and having a few drinks there, but don't do that at all. We felt mislead and gouged staying here, so needless to say, we will not be returning to this place. You probably will not either when you find out how much staying there will really cost you in money and piece of mind.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I just wanted to respond back to your comments here....
First of all I would like to thank you for choosing us in the beginning & I would like to say I am very
sorry about your experience here at the Symphony Hotel & Restaurant.
I was never addressed with any of these issues & can assure you that if I had been I would
have done in my power what I could have to resolve any of them.
The city has been contacted about the drive a couple of times & I agree it is a narrow drive way,
however I would have been more than happy to have paid for your damage if addressed at the
The employee parking situation was only temporary, because of us adding 3 new rooms,
so we have been under going construction for a few months. Our servers don't even park near
here, they are instructed to park down on the corner.
The Restaurant is separate than the hotel & we are the only ones that offer a 5 course dinner
that I know of downtown & $ 45.00 is very reasonable. The area is very up-coming & not at all
a unsafe area to walk, we definitely to not raise our prices to keep you stuck in the hotel we
encourage you to get out & visit the beautiful newly renovated area!
The ancient furniture you are referring to is actually called antiques, since all of our rooms are
named after music composers. The memory foam was added to add comfort to our guest,
but we did see a suggestion out of it & are taking all of them all off & just bought all brand new
I really appreciate you taking the time to give your opinion, but as I had mentioned before
If I was confronted about any of this I would have been more than happy to change what I could.
I usually always remember everyone that stays here, since we are a very small & quaint hotel.
I am usually always on premises & cannot remember who you are, but assuming you did stay
on the top floor since you had a shared bathroom. I truly apologize for your experience here
& I am sorry to hear that you will not give us another opportunity.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.