We travel a lot with our children for athletic tournaments. This was the worst stay we ever had. The customer service was terrible!! No one knew what they were talking about at the front desk. We stayed for a tournament and we asked the front about the cancellation policy if our child did not make it to the championship, would we be charged, etc. We received 4 different answers on this. Not only were we given different answers, when we got home, the resort charged our bank at least 5 different charges, only 1 of them being the correct charge for the 2 nights we stayed. We have had several different charges each day, starting July 5, and today is July 10th. It has been a nightmare. Everytime we call the hotel, they tell us to talk to a manager, we have left several messages, with no call back. Disgusting and poorly run!! The only good thing out of this trip was the location of the hotel....Be aware!! Watch your credit cards and bank!
- Official Description (provided by the hotel):
- The CoCo Key Water Resort is located off Exit 15 from Interstate 75, only 25 minutes form downtown and across from Sharonville Convention Center, Cincinnati’s Red Great American Ballpark and the Bengals Paul Brown Stadium. The CoCo Key Water Resort is minutes from major corporations, shopping and restaurants. Get away to the tropical islands without leaving Cincinnati at CoCo Key Water Resort. CoCo Key Water Resort is Cincinnati’s only 50,000 sq. ft. indoor water park, complete with palm trees, splashes of bright colors, and a year-round 84 degree temperature. The Waterpark is open 4pm-9pm Friday, 10am-9pm Saturday, and 10am-7pm Sunday. For your convenience hotel amenities include comfortable guestrooms, WiFi, fitness center, Tradewinds family restaurant, an indoor pool and a seasonal outdoor swimming pool. Business amenities include a 24-hour business center and 18,000 square feet of flexible meeting space. All rooms are equipped for comfort, with standard amenities that include free high speed wireless internet access, coffee maker, hair dryer, free local calls, iron and board. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Cincinnati North
- Cincinnati Sheraton
- CoCo Key Water Resort Cincinnati, Ohio