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“I have been in Better Hawthorn Suites, but not Bad” 4 of 5 stars
Review of Hawthorn Suites by Wyndham Cincinnati

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Hawthorn Suites by Wyndham Cincinnati
2.5 of 5 Hotel   |   11180 Dowlin Dr., Cincinnati, OH 45241 (Formerly Arcadia Residential)   |  
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Ranked #12 of 47 hotels in Cincinnati
Stephens City, Virginia
Top Contributor
63 reviews 63 reviews
15 hotel reviews
Reviews in 32 cities Reviews in 32 cities
22 helpful votes 22 helpful votes
“I have been in Better Hawthorn Suites, but not Bad”
4 of 5 stars Reviewed October 14, 2013

I have stayed at Several Hawthorn Suites, ranging from the worst hotel experience ever to some of the best. This one falls in the middle. This was the first that was in a single building, instead of several apartments clustered together. This meant smaller rooms overall. It also meant getting to my room was faster and more convenient. I 'll take the larger room every time.

The only downside was the Breakfast. Substandard in comparison to other H.S I have stayed in. Limited choices and below average quality food. Powdered Eggs, Egg patties, and Microwave off brand pancakes, really? Get a waffle makes and offer one more entree and you can earn the 5th star.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieBorders, Guest Relations Manager at Hawthorn Suites by Wyndham Cincinnati, responded to this review, October 29, 2013
Thank you for your 4 star review of our hotel. We apologize for not meeting or exceeding your expectations during your stay. We value our guests’ opinions and we will use this to make future improvements. We would love to have you stay with us the next time you’re in Cincinnati.

Thank you again for your review,

Stephanie Borders
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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206 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Nashville, Tennessee
1 review
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed October 9, 2013

We were passing through the area and looked for nearby hotels via GPS. That brought us to this street. It was 2 AM and we needed to sleep. The Hawthorn Suites had the most cars in the lot so we thought we would stop in to see what the hotel was like. A nice guy named Chris showed us blueprints of each room and told us prices. Chris was very friendly and helpful. We got a room with a kitchen (stove, fridge, etc), king size bed, and alot of space. The room was very clean. Although we didn't need it, the room was fully handicap accessible with a roll in shower (sister-in-law is parapalegic so we notice these things). I looked at the provided breakfast. It was a basic continental breakfast with some sausages, scrambled egg patties, and french toast sticks. So, nothing special on the food. Other than the breakfast the place was excellent and the people were friendly.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieBorders, Guest Relations Manager at Hawthorn Suites by Wyndham Cincinnati, responded to this review, October 29, 2013
Thank you for taking the time to post about the experience you had here at Hawthorn Suites! We’re happy to hear that Chris was so friendly and helpful. Chris has seen this review and appreciates your kind words. We are glad you enjoyed your stay.

Come back and see us soon.

Stephanie Borders
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
1 review
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed October 8, 2013

I have been staying at the Hawthorn Suites since August The entire staff has been very nice and helpfull thank you Ashley Mae and Stephanie that work at the front desk they always have a nice smile and laugh for you .I can't forget Chris and Greg for making fresh coffee for me at 4:00am .last but not least Shaun Thank you for taking time out of your busy schedule to stop and talk with me whenever you seee in the halls that means a lot . starting to feel like family around here . :)

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieBorders, Guest Relations Manager at Hawthorn Suites by Wyndham Cincinnati, responded to this review, October 29, 2013
Thank you for such a nice post! We think of you like family around here. You and your co-workers have been staying here for some time now and we wouldn’t have it any other way. It is really a joy having you here and if you need anything just let us know.

Stephanie Borders
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malinta
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed October 7, 2013 via mobile

It was so clean. We ended up being on the smoking side of the building and we never would have known. The room smelled great and the hall had a air filter on. The room was not like any room I had ever stayed in before. It was very home like.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieBorders, Guest Relations Manager at Hawthorn Suites by Wyndham Cincinnati, responded to this review, October 20, 2013
We appreciate you writing such a nice review of our hotel. In your post it has your stay down as April of this year. So many wonderful renovations have been made since you last stayed with us! We would love for you to come back and enjoy our new lobby and breakfast area.

Stephanie Borders
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville, Florida
1 review
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed October 1, 2013

We stayed at Hawthorn Suites by Wyndham Cincinnati during the labor day weekend, September, 2013 and had an incredibly wonderful stay because of Ashley and Stephanie who were on duty at the Front Desk durng the weekend. There were a total of 4 adults in one suite with lots of requests and changes. Ashley and Stephanie not only accomodated our requests, but did so with great enthusiasm, professionalism and wore beautiful smiles each time we approached the front desk. It was very gratifying and refreshing that inspite of being completely booked that weekend, Ashley and Stephanie made us feel exceedingly welcomed and that we were indeed special quest and it was never an inconvenience to grant our every request. Ashley and Stephanie truly represent what the hospitality industry should be! We highly recommend them and their hotel Hawthorn Suites byWyndham,Sharonville, OH.

Room Tip: Seek out advice front from Front Desk Staff regarding your specific desires and needs.
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieBorders, General Manager at Hawthorn Suites by Wyndham Cincinnati, responded to this review, October 3, 2013
We are so pleased to hear of your positive experience during your stay with us. When I showed this review to Stephanie and Ashley, it made their entire day. We are very fortunate to have Stephanie and Ashley as members of our staff and we will continue to strive for excellent customer service. Our goal is to have every guest walk away with the same feelings that you had about our staff and hotel. We hope you will choose to stay with us again.

Best regards,

Shaun Pan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, MA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed September 29, 2013

I stayed here for four days on a visit to my ancestral homeland. The property is located in one of those suburban purgatories that are 25% Applebee's, 25% T.G.I. Friday's and 40% BJ's Wholesale Club*, but it is very convenient to both I-75 (one of the two N-S interstate corridors) and I-275 (the beltway). Cincinnati is a bit sprawling, but not enormous, so you're really in a good spot here, minutes away from most neighborhoods, traffic permitting.

I really have few complaints about my stay ... the staff members were nice, the room was attractive and clean (you can hang a sign on your door and go full slob if you really want to), and everything worked. Furthermore, unlike another reviewer, I thought the breakfast was actually respectable. I definitely plan to stay here again. It's way better than, say, a Hampton Inn: less sinister, nicer, less free-floating corporate cookie cutter-ness**, etc.

Finally the price, it seemed to me, was quite fair -- and I am not a wealthy person.

* Yes, that's only 90%, but you can probably fill in the missing 10% with your imagination.
** Sorry*** for the dig, Hampton Inn: you're just the "axis of hotel evil" as far as I am concerned.
*** Well, not really.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieBorders, Guest Relations Manager at Hawthorn Suites by Wyndham Cincinnati, responded to this review, October 2, 2013
This review was a fun read! We appreciate you taking time out to voice your opinion on our hotel. We are so happy you enjoyed our amenities and location. It's exciting to hear that you plan on staying with us again.

Thank you for posting,

Stephanie B.

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hawthorn Suites by Wyndham Cincinnati

Also Known As:
Hawthorn Suites By Wyndham Cincinnati Hotel Cincinnati
Hawthorn Suites By Wyndham Cincinnati Hotel
Hawthorn Suites Cincinnati
Hawthorn Suites By Wyndham Cincinnati Ohio
Address: 11180 Dowlin Dr., Cincinnati, OH 45241 (Formerly Arcadia Residential)
Phone Number:
Location: United States > Ohio > Cincinnati
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Cincinnati
#9 Family Hotel in Cincinnati
#12 Business Hotel in Cincinnati
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Cincinnati 2.5*
Official Description (provided by the hotel):
Hawthorn Suites by Wyndham Cincinnati offers upscale, affordable, all-suite accommodations. The property is located in the Sharonville area, conveniently situated off of I-75 and near I-275 loop, within range of many great local dining establishments and retail outlets. Retire to the privacy and comfort of separate living, working, eating and sleeping areas in your extended stay lodging. Relax in spacious suites that are 50 percent larger than traditional hotel rooms. Watch your favorite movies on our large 42in plasma television with all hi-def channels and DVD player and retire to a wonderful nights sleep with our plush pillow-top mattresses. Whip up your favorite meals in your own, full-sized, fully equipped kitchen. Complimentary hot breakfast and free fiber optic Wifi provided to our guests. In addition, the hotel provides guest laundry, fitness room, and indoor heated pool to our guests. ... more   less 
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