Our first night a family above us had children that they had not intention of controling. The staff made efforts to quiet them with some effect. The next morning we spoke with the desk, since the hotel was near capacity the offenders above could not be moved. We were traveling with our dog which further limited their options, they moved us to an upgraded room at no charge and we had a peaceful night. It's how you handle when a situation arises that shows your true worth. The staff here performed above our expectations. Very happy with our stay.

I stayed at the Hawthorn Suites in September 2012. I was lost and my GPS was not very helpful. When I called the hotel at 7pm I spoke with Beth. I told her that I thought I got off at the wrong exit and I could not find the hotel. She kindly asked me where I was. I told her Woodward Lane. Turns out I was closer than I thought and Beth gave me exact directions to the front door.

When I got to the hotel she gave me an upgrade to a king room with a full kitchen at no charge to me!

The room was clean and made me feel comfortable, like I was at home. I stayed 3 days and was there to shop at the nearby outlet mall.

To my surprise, when I checked out there was an envelope under my door containing my bill and exact directions to get me back to I-75.

I can not say enough about this hotel. The staff was friendly, breakfast was good, my room was clean. It was a very pleasant stay. Thank you for everything.

First off, what they don't tell you: this is one of those extended stay, pay by the week, places with a lot of transients coming and going. Its cleaned once mid-week, and this is NOT your standard business traveler hotel. They also ask you to pay for your whole stay up front when you check in. Therefore I paid for my 2 night stay in advance. This place is a dump, they treat you like crap, and could care less.

After I entered my room, I quickly noticed a strange chemical smell, and a very strong cigarette smoke odor, even though I had requested and been booked into a nonsmoking room. Thinking maybe I might be mistaken, I stepped out for dinner, and upon my return, the odor was no better. I called the front desk, and was told they were completely booked and there was no other room to relocate me to, and further, that they could not refund my money if I checked out then and there. They offered to bring up some room sprays, and I agreed.

I first tried the Febreeze, but it was unhelpful. I then tried the next product, called OdoBan. I immediately recognized the same strong chemical smell I encountered upon previously entering my room. It did nothing to cover the vast amount of smoke smell. It became clear and obvoius to me that they had taken a smoking room, and sprayed it with vast amounts of chemical to make it "nonsmoking" for me. You can't spray a smoker's room and then turn around and deem it nonsmoking ! I'm not sure that its even legal to do this.

By this time, I had started frequent coughing, and I'm not even all that sensitive to smoke smell; it was just that there was so much of it. I called back down to the front desk, and told them I didn't think I could take it anymore. Their response was to tell me to open my windows for fresh air. I would have tried to, except that they were stuck shut. I was again told I would not be given a refund for the night, no matter what.

By 3:00 am I was physically affected by so much coughing, that I packed my bags and left in the middle of the night. Upon check-out, I re-explained why I had to leave, and asked that a refund be made, at least for the upcoming night that I had paid for and would not be staying for. I was assured that would happen. It's now been about 20 days, and I'm still waiting.

Torn and stained sheets and food left in kitchen drain. Entire hotel had a dim, dreary feel to it, and there was a musty, smoke like odor throughout the hallways and the room. The carpets in the hallways and the wallpaper were stained and badly dated. The room seemed recently up to date. There are much better places for less money in the area. We saw it listed on Tripadvisor as a good value for the money, but I have stayed at other motels in the area for less money. Not a good value at any price. Would not stay here again.