I stayed at the Hawthorn Suites in September 2012. I was lost and my GPS was not very helpful. When I called the hotel at 7pm I spoke with Beth. I told her that I thought I got off at the wrong exit and I could not find the hotel. She kindly asked me where I was. I told her Woodward Lane. Turns out I was closer than I thought and Beth gave me exact directions to the front door.
When I got to the hotel she gave me an upgrade to a king room with a full kitchen at no charge to me!
The room was clean and made me feel comfortable, like I was at home. I stayed 3 days and was there to shop at the nearby outlet mall.
To my surprise, when I checked out there was an envelope under my door containing my bill and exact directions to get me back to I-75.
I can not say enough about this hotel. The staff was friendly, breakfast was good, my room was clean. It was a very pleasant stay. Thank you for everything.