We stayed at the Kenwood Inn last night, for a one-night vacation getaway. We arrived and checked in. When we went to our room, the keys the clerk gave us did not work. My husband went to the lobby to get another set of key cards. Luckily they worked. After we managed to get into the room, we noticed muddy bootprints all over the bathroom floor, with a pile of dirt in the corner.
We called the front desk and they said they would send someone right up. Sure enough about 20 minutes later an older man showed up, looked at the bathroom floor, and said "here's your key cards". They moved us to another room. No apology, no hello, no enjoy your stay.
We carried our luggage to the new room, on another floor. Fortunately the key cards worked the first time. We got into the room and there was no ashtray (this was a smoking room). We once again called the front desk. The ashtray was delivered with the same non-friendly service.
After the "customer service" representative had gone, we discovered that the toiled would not flush.
Rather than deal with the unfriendly employees again, my husband took the lid off the tank and just fixed it himself.
We will never go back.
- Also Known As:
- Best Western Kenwood Inn And Conference Center Cincinnati
- Best Western Kenwood Inn & Conference Center Cincinnati Hotel Cincinnati
- Cincinnati Best Western
- Best Western Cincinnati
- Kenwood Inn & Conference Center Cincinnati Ohio