My family and I were very disappointed in our stay over Memorial Day weekend. The room was not clean on arrival and wasn't made up after our first night stay. We were still in the room at 9:30 a.m. when the maids were at our door and they didn't come back or straighten, clean towels, etc. while we were there. When we came back late at night, we walked into a room exactly as it was left. The front desk clerk was sorry but there was nothing she could do. She sent the maintanence man with two towels to our room- we needed four. He said "This isn't my job- I was doing her a favor" Left and didn't come back with more. I went to the front desk and asked- they were out of towels. The outdoor pool was being filled that weekend- as of Sunday afternoon, it was still unusable. The breakfast was terrible, limited selection (food not replaced on the breakfast bar), cold hot food and dirty or missing breakfast ware. To add insult to injury- they charged me an extra night on the credit card when my husband specifically checked out on Monday morning and was told the account was square since we had booked through Hotwire. The manager was never there the entire weekend. My advice- stay somewhere else. The worst three star hotel I have ever been in.
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- Also Known As:
- Best Western Kenwood Inn And Conference Center Cincinnati
- Best Western Kenwood Inn & Conference Center Cincinnati Hotel Cincinnati
- Cincinnati Best Western
- Best Western Cincinnati
- Kenwood Inn & Conference Center Cincinnati Ohio