From the moment that you check-in to the moment when you are driving home, they think of everything at the 21c. Service is unquestionably the focus here, along with quirky style and luxury.
Check in and check out were both painless and easy. There is no concierge desk because the front desk handles everything. The penguins and meerkats are fun, and you can actually take a penguin to your room.
The guest room was comfortable and elegant, and everything I expected. Coming back from a concert I went to get some ice and found they had already left ice in our ice bin during turn down service. I really appreciated that. Late night room service was excellent!
My only minor concerns were no access to the rooftop lounge from within the hotel. No one wants to walk outside and around the corner to get to the bar. And the line was too long for us to even consider. The other concern is no shuttle service is provided. An elegant competitor offers an Olde English Taxi shuttle. Be sure to reserve spa space early. it does fill up quickly.
It's expensive, but can be worth it if luxury is what you are looking for. I look forward to returning!