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“First Class” 5 of 5 stars
Review of 21c Museum Hotel

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21c Museum Hotel
4.5 of 5 Hotel   |   609 Walnut St, Cincinnati, OH 45202 (Central Business District)   |  
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Ranked #2 of 47 hotels in Cincinnati
Knoxville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
“First Class”
5 of 5 stars Reviewed July 2, 2013

Great downtown location - near restaurants, museums,etc. Nicely renovated property. But the most outstanding part is the absolutely outstanding service from everyone there. Everyone working there went above and beyond to provide a first class service experience. Will most certainly stay there again.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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215 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Owensboro, KY
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 2, 2013

My wife and I got away for 3 nights to Cincy this past weekend. We stayed at the 21c for the first time. A+ experience all the way around. The valets were courteous and fast each time we used them. Check in was fast and easy. The room was fabulous! I have never slept as well in a hotel bed. The king sized bed was the most comfortable bed I have ever slept in. And then the huge flat screen LG tv was the bomb too. The shower in the bathroom was my favorite part of the room. It had a glass door with granite tiled floor and water pressure to the max. We will definitely stay here again and again.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville
Top Contributor
56 reviews 56 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 2, 2013

We arrived and our room was ready. The people at the front desk do checkin/concierge/etc They were all friendly and helpful. The people working at the hotel are not the traditional dress/appearance. The average age is younger...30s? But, all were friendly and did not care if we had a question. They were able to secure restaurant reservations at two great restaurants for large groups easly (on a Friday and Saturday night). John was my favorite, though they were all fabulous.

The corner suite was perfect. We were on the tenth floor. It was cool and quiet. I am not a big fan of modern decor, but this place was it for four days....and we loved it.

The bed was sooo comfortable. The room service menu was limited. But the burger was cooked just right and I loved the salad. The plate of cookies? I wanted more of them

I took my daughter to the spa for a pedicure. The place smelled just a little of oranges? It was nice. The two ladies that gave the pedicures were the best. I did not think it was ridiculously pricey, either.

The bellman and valet were there. I mean, I never waited. I called and the car was there. They asked about directions, water, etc. These people MUST LOVE their job. Everyone of them...or they can really act.

They made me feel at home, but like I was specail, too.

I WILL be back.

Room Tip: corner suite was wonderful
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Indianapolis, Indiana
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed June 30, 2013

We popped into Cincinnati for a getaway weekend. Moved away eight years ago, and wanted to plug into what we've heard is a renaissance of downtown and Over-The-Rhine. The 21c is in the pole position! Right next door to the Contemporary Art Center (circa Mapplethorpe in the 1980s), and directly across from the hippest restaurants in town: Nada, Sotto and Boca, all led by David Falk and situated on culinary sacred ground, the former site of the Maisonette, one of the most famous five-stars ever.

21c is fresh, fun, and full-service. We were greeted by open, gallery space with compelling modern art. Our room was modern, yet cozy with a comfy king. The black and white bathroom provides some fun surprises! We enjoyed the hotel bar, nicely stocked with tasty draught beers, a complete selection of whiskey options, and smoked blueberry mojitos. Metropole, the hotel's restaurant, was a great choice for dinner our second night. Easy, delicious.

Valet parking is efficient. Bell staff and front desk are pleasant and attentive, especially in holding doors open (which are extremely heavy!). Room service delivered our omelets in perfect shape for our breakfast-in-bed.

Don't miss an opportunity to check out the second floor gallery. And, for the adventurous, a walk north into OTR is a peek into urban renewal, 21century-style!

Room Tip: Rooms facing east have a nice view of downtown and Mt. Adams. Thankfully, the black-out blinds curb...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Indianapolis, Indiana
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 29, 2013

We stayed there last night and what a treat. The staff was so friendly and helpful, the hotel was so fun, lots of artsy decor everywhere, got off the elevator and there was a huge yellow penguin outside,standing there. great restaurants in walking distant including theirs. No complaints, clean, fun comfortable, like home

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morristown, New Jersey
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 27, 2013

Totally surprised and pleased to find such a great hotel in Cincinnati. Upscale, trendy, eclectic with an amazing staff and great service. We enjoyed the art work that was throughout the hotel. The rooms were large with high ceilings and a good size bathroom decorated in a trendier modern tone. The rooms are not plush but are certainly more impressive than the standard Marriott, Hilton, or Sheraton. Although we only had drinks in the restaurant we were told by several guests that the food was very good. The service in the bar and bar area was very attentive.They have an outdoor roof top bar but it was too crowded to get into and it closed relatively early. This hotel is in a great area near fountain square with a very busy nightlife. Very limited shopping in the area, only Tiffany's, Saks, and Macy's. Go to Hyde Park for shopping!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow
Top Contributor
94 reviews 94 reviews
27 hotel reviews
Reviews in 46 cities Reviews in 46 cities
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed June 25, 2013

I would have to agree with all the other comments about staff being friendly and welcoming etc. The hotel, in particular the rooms, are very well appointed indeed. There was literally nothing that was not there, and that is very unusual these days. Bed was comfortable, if a bit soft, probably due to the extra mattress on the mattress, something so many places do now. I have to say my main criticism was breakfast, it was just a bit disappointing, I will not bother tomorrow, I am sure there are many other places locally that are better quality and value.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about 21c Museum Hotel

Also Known As:
21c Museum Hotel Cincinnati, Ohio
Address: 609 Walnut St, Cincinnati, OH 45202
Phone Number:
Location: United States > Ohio > Cincinnati > Central Business District
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#1 Luxury Hotel in Cincinnati
#1 Business Hotel in Cincinnati
#7 Family Hotel in Cincinnati
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — 21c Museum Hotel 4.5*
Official Description (provided by the hotel):
Located adjacent to the Lois and Richard Rosenthal Center for Contemporary Art and across the street from the Aronoff Center for the Arts, 21c Cincinnati works to foster the ongoing revival of Downtown Cincinnati and strengthen its role as a cultural destination.Working with the Cincinnati Center City Development Corporation (3CDC), 21c renovated the former Metropole Hotel and embraced the architecture of the historic landmark to create an exciting new space for guests to experience genuine hospitality, view cutting edge contemporary art, and enjoy culinary experiences that celebrates the region's sustainable producers. ... more   less 
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