Great customer service meets fabulous art meets comfortable hotel rooms meets "best location" at the 21c Museum Hotel! We had a great stay with a staff that went out of their way to help guests. Staff gave us directions and information about the city several times as we walked just about everywhere. The rooms had everything that you needed for your stay plus a bed full of pillows! Art was everywhere and on every floor of the hotel. The hotel was just a "fun"place to stay! I did not get to check out the spa but will make sure I do when we visit again.