I went to Eli's with friends on a weeknight (Tues) about 7:30 pm. I know the place is popular and the food great, but to have to wait 45 mins was a bit extreme. And that's how long we had to wait. BBQ can be planned ahead for, so I really have no idea why things took so long (making the sides?). It seemed poor planning and organization to me. Still it was a nice night, and the pulled pork sandwich was outstanding. Maybe not the best I have had, but pretty darn good. I also had burnt ends (good), jalapeno cornbread (ok, nothing special). My friends had the baked beans (very good) and grits (didn't try them or mac and cheese). Sides are pretty small. Also the bbq sauce is only set at the servers table (it was a nice day so people were all outside), but we were seated far away and this was less than convenient, esp. as the servers would not give us something to pour some sauce into. Please. The whole experience seemed like people who run the place have the food side down, but have no real idea how to run the customer service part. Unfortunate, b/c this place could probably do even more business were it better run.
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