This Sharonville Inn was advertising as a Country Inn and Suites, so we stopped for the night. We asked for a suite and paid for a queen suite with pullout couch. The room was hot, AC only worked in bedroom not cooling off entire suite area where the pullout couch was. And it was very hot. I was sweating just sitting down in a chair. I was with my husband and 2 kids. The pullout couch did not work, receptionist came up to the room confirmed that it did not work and that it was hot in the room. She could not offer me another room to accomodate my family of 4. So I asked for a refund. She said she cold not give me one, but she would sign a list of complaints for us to show the manager the next morning. We packed up our stuff because we could not stay in a room without a bed for my children and where it was very, very hot. When we got to the reception desk, I told 2 other people checking in not to stay on the 3rd floor because it was very hot and there was no central air conditioning, just a window unit. The receptionist got very upset and told me to quit complaining to other guests and that now she was not going to help us get a refund. She called the police to have me removed, because she said I was causing a public disruption. I asked for the corporate headquarters and she said there was no headquarters. When the police arrived they told me they couldn't force her to give me a refund, but asked her where we could call the company headquarters. That's when she said, this is the headquarters. We left, with the police, although we were not charged with anything or given any fines, because we were not causing a disruption. We left, so our kids could sleep in the van, we had a 5 hour trip back home and it was already midnight. I have called the manager Jed Sherman, several times and he will not return my phone calls. I complained to the BBB of Ohio. Jed told the BBB that it is company policy not to refund people who voluntarily leave, but he did admit that the pullout couch was broken. I still haven't heard from him. My bank can't help me get a refund due to federal regulations permitting them to do so with service goods. Don't stay here. If you complain they call the police on you and they don't refund you even if you are dissatisfied with the room. We were only in the room for about 45 mins. Jed told the BBB that he was sorry I had such a bad experience and that they do care about customer service. If this is true he would give us a refund for our terrible experience. But he is not. Word of mouth is the best or worst kind of advertising and I will be telling everyone NOT to stay here.
Do not stay here. They do not refund your money if your bed is broken or you have complaints, even i...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 8, 2012
In response to the customer’s complaint regarding her stay at the Sharonville Inn & Suites, we would like to begin by apologizing for an uncomfortable stay. The guest walked in and was checked into the hotel on June 30, 2012, a night in which we were sold out. The room provided was the only room available that could accommodate four people. We are gratefully sorry about the inoperable sofa bed. Unfortunately there were no rooms with two queen beds available; otherwise we would have gladly transferred the guest and her family.
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The building is constructed with central air on the first floor only, which is typical of small (75 rooms or less) limited service hotels. It was a very hot night, and week. Upon inspection however, the room air conditioner was and continues to work properly.
Our attendant on duty that night apologizes for any inconveniences experienced by the guest attributable to the hotel. She receives the most guest praise of all our employees. As her manager, I believe she tried everything she could to accommodate this guest, as she does with all our guests. She would only call the authorities if there was the potential for serious harm to her or the property.
Unfortunately our refund policy does not cover guests who voluntarily choose to leave the hotel after having used the room and its amenities.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.