Recent trip that was booked over a year in advance for hs students. Alot or rooms were uncleaned when kids checked in(and it was after 7pm). Their housing some people from a recent tornado and its very slummy. Police presence thru parking lot was frequent. Our room had holes in bathroom door and smelt of smoke and pet odors. Shower was moldy in our room as well as many of the kids rooms. Burn holes in our comforter. On the Sat eve of stay, the police had arrested a drug dealer in one of the rooms on backside of hotel. The gas station had asked my wife where were we staying, and when she told the clerk Red Roof. He said, "so sorry and make sure you lock your doors very well like putting furniture in fromt of doors." According to a Red Roof spokesman, when we called. Said the hotel recently was bought by an independent franchise owner and they were looking into many recent complaints! So stay here at your own risk!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 12, 2012
Dear Valued Guest,
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You are correct we had a severe storm/tornado come through our area and many business and homes were damaged beyond repair. We had a housing community not too far from our Inn were it was totally destroyed. We volunteered to assist them with temporary housing until their homes have been repaired. Most of our guests have already started moving back into their homes which are happy for them. I have reviewed your comments with my staff and we will take action to make sure we walk them Inn frequently to ensure the safety and security of our guests.
As for the room condition I apologize. There is no excuse for a room that is not clean and in good working order. I will be working with our housekeeping and maintenance staff to ensure your room is deep cleaned and reviewed for any maintenance problems.
Again, we sincerely apologize for not meeting your expectations. Your opinion means a great deal to us. Thank you for taking the time to leave a review about your concerns, it's very much appreciated.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.