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“Dirty, dead bugs, hot and unprofessional staff” 1 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.5 of 5 Hotel   |   4421 Aicholtz Rd, Cincinnati, OH 45245-1527   |  
Hotel amenities
Ranked #27 of 48 Hotels in Cincinnati
Itasca, Illinois
1 review
“Dirty, dead bugs, hot and unprofessional staff”
1 of 5 stars Reviewed August 26, 2014

Upon entering the room the air didn't work and the front desk said maint man did not get in until 9 am the next day. The hall was hot and damp and the room never cooled off it was 90 outside.
The room had dead bugs in the corner and raisinette candys on the floor like it hadn't been vacuumed in weeks.
The hotel is old and in disrepair I would never stay here again.

Room Tip: Stay at a four star or higher and a 100% guaranteed hotel not here
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Green Features: Two towels for four people is not what I call environmentally friendly it was hot, dirty and the air that was energy saver never worked correclty
  • Stayed August 2014, traveled with family
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boris L, Public Relations Manager at Comfort Inn & Suites, responded to this review, September 21, 2014
Dear Lisa H,

Thank you so much for taking the time to write a review on our property. This is definitely not the experience we want our guests to have; I appreciate you bringing these events to my attention. I have discussed your feedback with the whole hotel team to ensure they provide a much better service in the future.
Currently we are in undergoing upgrade and renovation stage as we speak! We are making every effort to ensure that this renovation goes as smoothly and quickly as possible.
We hope that you will come check us out on your next visit! Thanks again for your comments!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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56 reviews from our community

Traveler rating
    15
    17
    10
    4
    10
See reviews for
21
8
3
12
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Any
English first
ROSELLE PARK
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 3, 2014

hotel was close to all food/shopping. Was neat, clean and had free breakfast and wifi. Was super close to where the car show was at the holiday inn eastgate. A bit confusion with all the construction going on but wasnt an issue, would recommend this highly.

Room Tip: lots of free things..parking, breakfast and wifi. Clean to boot also
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boris L, Public Relations Manager at Comfort Inn & Suites, responded to this review, September 21, 2014
Dear CARRIE C,

Thank you for taking the time to provide us with your valuable feedback. We strive to provide our clients and patients with excellent care and we take your comments to heart.
As always, we appreciate your confidence and trust in us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington, Indiana
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 26, 2014

I would NOT recommend this hotel to anyone! This hotel was absolutley dirty! We walked into a room that was supposed to have been clean and had dirty linens, carpets not swept and a dirty bathroom. Housekeeping was helpful but it seemed they were extremely short staffed and Bev at the breakfast bar was great. We will not return to any Comfort Inn and Suites, especially this particular one!

Room Tip: I would not stay on any floor in this hotel, better to sleep in your car!
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Green Features: They obviously do not wash linens, so they would decrease electricity usage.
  • Stayed July 2014, traveled with family
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boris L, Guest Relations Manager at Comfort Inn & Suites, responded to this review, July 28, 2014
Dear Brandy290

This is definitely not the experience we want our guests to have. I appreciate you bringing these events to my attention.
certainly disappointed to know that we failed to meet your expectations on so many levels. I apologize again that you did not experience exceptional customer service and room cleanliness that you deserve when visiting us. Rest assured that your comments have been passed onto the Hotel Management Staff to prevent similar occurrences from happening in the future.
Thank you again for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 23, 2014

This hotel was excellent. The staff was friendly. The rooms were very clean and had a very fresh smell. No noise on third floor. The bed was pretty uncomfortable too bouncy. The biggest issue for me was that the room seemed warm and humid. Turns out the thermostat is controlled to be "green". Made sleeping more uncomfortable. Overall we just needed a place to sleep one night and this place did just that. At a good price too!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boris L, Public Relations Manager at Comfort Inn & Suites, responded to this review, July 28, 2014
Dear RMP321,

Thank you for your comment about us and overall, it a pleasure to hear that from you. We accommodate many guests each day, and we strive to make their stay a satisfying one. The issues you've raised have been addressed, and the appropriate action has been taken.
Thank you for taking the time to share your concerns with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lawrence, Kansas, United States
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 15, 2014

We previously stayed at another nearby hotel and liked it; however, this one was MUCH cheaper so we decided to give it a try for our trip last week. VERY glad we did. The staff here are PHENOMENAL - front desk (helped me with a printing problem; extremely courteous), housekeeping, maintenance (toilet clog - nothing hotel-related), breakfast. We are non-smokers and got a non-smoking room on the 2nd floor and did not experience any bad smells in the hotel at all. We LOVED our room (King) and put the fridge, microwave and free wi-fi to use with no problems. The free breakfast is a nice touch - nothing amazing but hit the spot and the indoor pool is small but adequate. Across from shopping center with Dick's Sporting Goods, DSW, Bed Bath, Bob Evans, Sonic, another mall across street has famous "Jungle Jim's" market and a $1.75 movie theater we went to once. Nice value and we looked forward to getting back to our home-away-from home each day.

Room Tip: Our 2nd floor room had no smoky smell in hallway or room.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boris L, Public Relations Manager at Comfort Inn & Suites, responded to this review, July 28, 2014
Dear KansasCityMoJo,

Thank you so much for taking the time to write a review on our property. I am really appreciating your kind words and for highlighting features that our hotel represented to the guest. I will be sure to pass along your great comments to our staff as well.
We appreciate you choosing us while in Cincinnati.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington, MN
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 1, 2014

I'll start off with the good....GREAT staff!!! Beverly in the breakfast bar was very friendly. I asked for directions to downtown Cincinnati and the guy at that front desk printed them out for me. The property is close to shopping and many restaurants. OK...now the bad...we had a smoking room and we are non-smokers. I believe the hotel was booked because there was a fast-pitch girls softball team staying there or I would have asked to switch to a non-smoking room. Huge hole in the bathroom near the shower head, burns in the carpet, iron that didn't really work the best. This property could use some updating. Also, lots of road construction in the area.

Room Tip: Get a non-smoking room on the second floor if you can.
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  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boris L, Public Relations Manager at Comfort Inn & Suites, responded to this review, July 28, 2014
Dear MGWTraveler,

Thanks for your recent review. You have provided us with great feedback. I'm terribly disappointed to hear that your stay did not meet your expectations. As you mentioned, our hotel is definitely in need upgrade and the great news is that we are undergoing the needed renovations as we speak! We are making every effort to ensure that this renovation goes as smoothly and quickly as possible and we plan to be completely finished and have all amenities ready for the end of September. We hope that you will come check us out on your next visit! Thanks again for your comments!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 15, 2014

I can't say enough about the staff here. They were helpful and polite.

The location is about 3 minutes from entertainment, shopping, and food. And the 25 minute drive to downtown Cincinnati made this a great alternative to staying downtown.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 4421 Aicholtz Rd, Cincinnati, OH 45245-1527
Location: United States > Ohio > Cincinnati
Amenities:
Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 48 Hotels in Cincinnati
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Comfort Inn & Suites hotel near Eastgate MallEnjoy a wealth of amenities in a convenient location when choosing the Comfort Inn & Suites in Cincinnati, OH. We are ideally located off of Interstate 275 near many of the area's top attractions, which include: Eastgate Mall Cinergy Field Paul Brown Stadium King's Island Amusement ParkGet refreshed in our inviting guest rooms, all of which feature cable televisions, hair dryers, coffee makers, wake-up services, irons and ironing boards. Additional amenities include: Free wireless high-speed Internet access Indoor heated pool Free coffee Free newspaper weekdaysYour Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn & Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors!Take care of basic business needs with access to copy and fax services, and for added convenience, free parking is available onsite.Make your reservation today at the Comfort Inn & Suites in Cincinnati, OH for a memorable stay in a great location, all at an affordable price. ... more   less 
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Cincinnati
Comfort Inn Cincinnati
Cincinnati Comfort Inn
Comfort Inn & Suites Cincinnati, Ohio

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