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“No sleep hotel” 1 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.5 of 5 Hotel   |   4421 Aicholtz Rd, Cincinnati, OH 45245-1527   |  
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Ranked #26 of 49 hotels in Cincinnati
GreenLeadersSilver level
Nicholasville, KY
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“No sleep hotel”
1 of 5 stars Reviewed February 12, 2013

I will make this a very short review....because TripAdvisor said my "original" attempt didn't meet their guidelines. I feel the hotel didn't like the review originally posted??? We paid for two rooms in this hotel a few weeks ago, and people in both of our rooms didn't get any sleep at all because of fighting, swearing and screaming in a room nearby that went on until after 4am. The office desk was called twice and assured us that law enforcement had been called. We never saw police arrive. The next morning, the management only took $20 off of our bill for each room. We essentially paid $50 per room for no sleep. While we know the hotel had no way of knowing that the people in the nearby room would be disruptive, we feel we should have been able to have, at least, had the opportunity to have a restful night of sleep ourselves.

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Y, Public Relations Manager at Comfort Inn & Suites, responded to this review, May 8, 2013
Dear Guest,
Thanks for bring it up to our attention you stay experience. Clearly we were not performing to our usual standards procedure, and for that I sincerely apologize. I have reviewed your feedback in detail with our night audit stuff members.
The other issues you've raised have been addressed, and the appropriate action has been taken.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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53 people have reviewed this hotel

Traveler rating
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    10
    3
    9
See reviews for
19
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12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • German first
  • Any
English first
Cincinnati, Ohio
Contributor
16 reviews 16 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 15, 2013

My kids and I stayed the night. And it was clean and quiet. The staff helpful and friendly. My kids got up for school and they love the breakfast bar the hotel has to offer. We got in the pool it was ok ,it was cold when we got out and went running thru the hall trying to get to are room to change. Its the first hotel that has a heated pool and no heat in the halls to keep you "comfort" from pool to room. Over all it was ok. We are not sick from the pool to room dash!

Room Tip: ask for room facing no roofs.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Y, Public Relations Manager at Comfort Inn & Suites, responded to this review, May 8, 2013
Dear Rebecca,
I wanted personally thank you for thorough description of your stay at our hotel! I am glad to hear that we were able to provide good service to your stay! We hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CuyFls, Ohio
Top Contributor
60 reviews 60 reviews
25 hotel reviews
Reviews in 40 cities Reviews in 40 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 4, 2012

I didn't see any evidence of anything being substandard as some reviews have stated. Everything in the king suite was spotless and the bed was very comfortable. The room was non-smoking and had no smoke odor. The stairwell did smell of smoke, but I think that was from another floor where they allow smoking. The breakfast had plenty to fuel me up for the day. They had skim milk and Activia. The only thing I missed were bananas. As others have mentioned, the staff was wonderful, especially the breakfast attendant. I was pleased that the air/heat unit had a fan that ran at all times, providing some good white noise to help me sleep. The units that cycle on and off all night really reduce the quality of sleep. The shower was fine and drained well. The conditions I found at this location indicate a staff attitude of "We want to do this right!" There are many good shopping and restaurant opportunities, many within walking distance. I didn't try the pool or fitness center, but I did notice that the pool didn't have a spa. If you like optical illusions, the hallway carpet will be a real treat.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Y, Public Relations Manager at Comfort Inn & Suites, responded to this review, May 8, 2013
Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brewster, Oh
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 24, 2012

The hotel was clean. Some of the carpets needed attention, but it was not bad. The breakfast is outstanding, and Bev the attendent goes above and beyond. The housekeepers were great and very friendly. The front desk is overwhelmed. They do not seem well trained.
but when mistakes were made, they were quickly remedied and overall we were pleased.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Y, Guest Relations Manager at Comfort Inn & Suites, responded to this review, November 1, 2012
Dear Kathleen,

Thank you for your comment about us and overall, it a pleasure to hear that from you. We accommodate many guests each day, and we strive to make their stay a satisfying one. The issues you've raised have been addressed, and the appropriate action has been taken.
Thank you for taking the time to share your concerns with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
1 review
3 of 5 stars Reviewed September 11, 2012

Breakfast Buffet was great, and attendant was very helpful. Staff overall was very helpful,especially the buffet attendant. Overall condition of the hotel was not great, with filthy carpets, peeling wallpaper in lobby. (Although it was renovated and updated.) I think this is a hotel where the cleanliness standards are just lacking. It could be great since it had been updated, but it just isn't. Suites really are just standard rooms with a pull out sofa. We did not receive maid service on our second day. Rooms were well appointed with flat screen tv, irons/boards, hair dryer, small refridgerator, microwave oven. They overcharged us on our second night, (but fixed it later). Overall I think you could do better, like the Holiday Inn down the street which we visited, very clean and rated higher on Trip Advisor. Overall the Comfort Inn and Suites was just OK at best.

Room Tip: We were told that their suites only have King beds after we thought we reserved a suite with 2 queen...
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Y, Guest Relations Manager at Comfort Inn & Suites, responded to this review, November 1, 2012
Thank you for taking your time to write about our awesome breakfast attendant. We appreciate you choosing us while in Cincinnati.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bayside, New York, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 19, 2012

This hotel was really nice. The morning buffet was really nice and had a great variety of choices to choose from. I have stayed here a couple of times, rooms have been redecorated i think looks nice. I would recommend this place for people who planning on saving money, fun, and who want to swim. I just wish the pool was 24/7 though.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Y, Guest Relations Manager at Comfort Inn & Suites, responded to this review, November 1, 2012
We are thank you very much for choosing our property while in Cincinnati! Thank you for a great review! We hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Georgia
1 review
1 of 5 stars Reviewed August 7, 2012

I'm sad to report that it was the filthiest hotel I have seen in a long time in America. We spent all of 15 seconds in the room and went down the street the the holiday Inn. (fantastic!) It seems that nothing had been cleaned from the front door to the lobby bathroom to the guest room. Sad.

  • Stayed August 2012, traveled on business
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 4421 Aicholtz Rd, Cincinnati, OH 45245-1527
Phone Number:
Location: United States > Ohio > Cincinnati
Amenities:
Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Cincinnati
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Official Description (provided by the hotel):
Comfort Inn & Suites hotel near Eastgate MallEnjoy a wealth of amenities in a convenient location when choosing the Comfort Inn & Suites in Cincinnati, OH. We are ideally located off of Interstate 275 near many of the area's top attractions, which include: Eastgate Mall Cinergy Field Paul Brown Stadium King's Island Amusement ParkGet refreshed in our inviting guest rooms, all of which feature cable televisions, hair dryers, coffee makers, wake-up services, irons and ironing boards. Additional amenities include: Free wireless high-speed Internet access Indoor heated pool Free coffee Free newspaper weekdaysYour Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn & Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors!Take care of basic business needs with access to copy and fax services, and for added convenience, free parking is available onsite.Make your reservation today at the Comfort Inn & Suites in Cincinnati, OH for a memorable stay in a great location, all at an affordable price. ... more   less 
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Also Known As:
Comfort Hotel Cincinnati
Comfort Inn And Suites
Comfort Inn Cincinnati
Cincinnati Comfort Inn
Comfort Inn & Suites Cincinnati, Ohio

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