We stayed overnight at this hotel just to discover in the morning a bed bug crawling on the other bed in the room. The front desk person was very apologetic and immediately refunded our money. However, the manager was very rude, especially since we had sleep overnight in the room. He made it seem as if we brought the bugs with us. For those of you who know anything about the bed bug problem in Ohio, Cincinnati is #2 on the list in the country. Like the other reviewers, the room smelled. Not sure why. Will never stay here again!!!! No effort made by corporate Best Western to smooth things over!!!