We checked in about 5:30 on a Sunday, Front Desk person (Kyle) was very pleasant, room was nice and cool and clean. Pleasantly surprised. If you stay for more than one night, they leave you a card asking you "If you need anything extra" for your next night....We filled out the card requesting an extra pillow, a couple of extra towels, plus a roll of toilet paper, plus we left a little cash tip under the card. We were gone most of the day, and when we got back to the hotel, TIP GONE, NO PILLOW, NO TOWELS, NO extra TOILET PAPER...things were thrown away that I wanted to keep, PLUS, things weren't even replenished that we used (duh coffee cups). Needless to say, went to front desk, and thank god, the same front desk person was there (Kyle). He provided us everything we needed (with a smile I may add) and if it wasn't for him, our trip could have been alot more stressful. Do the maids NOT know how to read english...if they don't, then don't leave the cards for guests to fill out....they sure know what $$$'s are though!