Being a Choice member, I redeemed two free nights here. The shower had no shower curtain, there was no WiFi available, the wallpaper was peeling, and the hallways smelt very stale. There were patrons smoking marijuana outside, no curtains on the windows near the bed, so I could see all the street lights and signs while I tried to sleep, and to top it off, a not-so-friendly neighbourhood. Definitely would NOT stay there again!

We used our Choice points for our stay and it was great a value! The hotel was very clean and comfortable. The hotel was non-smoking and the staff was friendly.

Breakfast was hot with omelets, sausage, coffee, juice, yogurt, fruit, toast, muffins, cereal, waffles and pastries.

There was adequate parking and the neighborhood was quiet and safe. There were placed to eat although we didn't partake in any of them because we had eaten before we arrived.

We would stay again.

This is a Comfort Suites converted from a Holiday Inn Express. This is not the nicest neighborhood in Cincinnati, however this particular hotel typically housed corporate business. Not anymore...

Upon first arrival, check-in was aggrevating. The night shift auditor was annoyed that we walked into the hotel to check-in early in the morning, around 2 AM. She was sitting in a plush chair adjacent to the check-in desk, it clearly seemed she was just waking up. She pulled up my reservation, and I asked her to confirm the room type. She said they had no smoking rooms. I booked a smoking room. My reservation actually showed this information, but without explanation, she said she had none. It was a bother to her to even check us into the hotel, I can imagine clicking a mouse a few times and hitting a few keys simply to pacify my question could not have been that difficult. Apparently it was.

The room was simplistic, nice and actually very clean. It did not have a microwave or refrigerator, which the site states that it does. We purchases food/beverages that needed to be chilled, and had to use the ice bucket in the room, which did not suffice. The toilet was running loudly as soon as we went into the bathroom. We flushed the toilet, it still made the noise. I attemped to take the tank lid off and see if something was loose or broken. I pulled up on it and it did seem to work momentarily to keep the noise at bay. Howeer, when it came time to go to the bathroom again, the same noise would be extremely loud and annoyning and something that we would not be able to sleep. I called the front desk, and she said she had no one there to fix it and she cannot move me to anothe room. She said she would come up to the room and fix the toilet, and she did. I assume she has to do those things often on her shift. She was not necessarily pleasant but this time she was also not as rude and disinterested.

The next morning housekeeping woke us up twice by knocking on the door, even though we had the Do Not Disturb sign on the door. We had to scour every floor of the hotel and find that the only working ice machine was in the lobby of hotel. All of the vending machines were non-stocked with the exception of one. I understand that could be a vendor issue, so I cannot necessarily fault the hotel.

All in all, the hotel was nice. The room was reasonably priced for the furnishings, comfort of sleep and decor. Location, though seemingly unsavory is very convenient. Customer service was terribly lacking. The staff seem almost robotic. Their eyes are glassy, as though they're soul has been depleted by the horrid grind of underpaid hotel workers, ecspecially ones that are employed by INDIANS. You can tell that is exactly what happened in this hotel.

While checking-in, a kid's hockey team was in the lobby and pool area having a free-for-all while another extended family, enjoying a reunion was having a pizza party right across from the lobby counter. Navigating through with the family and luggage was near impossible and being able to hold a discussion to check-in was impossible. Finally made it to the room and it STUNK!!!! My wife and son started having some asthma issues. I tried to call the front desk but no one picked-up so I waited forever for an elevator (the hockey team was joy riding) and went to the front desk and had to scream over the din. The employees did not believe me but after some persistence, they agreed to send some to spray a deodorizer which did do the job. I had to park along way from the front door in a bad area but I was told not to worry as they had 24 hr security in the parking lot. Not all of the bad experience was the hotel's fault but I won't be back.