The pictures of the property on the hotel's website were obviously taken from it's good side because as soon as we pulled up the place looked like a run-down dump! The front desk clerk was less than friendly and didn't even attempt to be helpful when we checked in. I overheard another guest asking for help because her room key wouldn't work. His response to her was "go back and try again, it works!" None of the staff I saw that day even bothered to dress in a professional manner. After check in we headed up to our room and things just got worse. As soon as the elevator doors opened I noticed the carpet looked like it hadn't been vacuumed in at least a week and the carpet in our room wasn't much better. The hotel's website clearly states that EVERY room comes with a microwave and refrigerator but that was nowhere to be found. I called the front desk to ask about it and the same rude clerk told me " refrigerators and microwaves are only in the suites". So as I was telling him that the website was misleading he rudely cut me off! We stayed for 2 nights and I never saw or heard housekeeping the whole time we were there. Apparently they did come to our room Sunday while we were out but the only thing they did was empty the waste baskets. They didn't bother to vacuum the floor, collect the dirty towels in the bathroom or leave new towels. The only friendly employees we encountered were the catering staff who worked at an event we attended in the ballroom Saturday night and the desk clerk who checked us out. This hotel shouldn't even be allowed to use the word "luxury" on it's website as it is so misleading. The furnishings obviously haven't been updated in years judging from the worn carpet and peeling desks and tables. I will never recommend this place to anyone and I definitely won't be staying there ever again!
- Also Known As:
- Cincinnati North Hotel Ohio
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