Stayed here a couple weekends ago and made use of more services than I normally do. While the hotel was very clean and the beds very comfortable it was the staff that really stood out. There were absolutely no service failures anywhere. The front desk went out of their way to track me down when I left something at the front desk, the catering staff refilled empty plates quickly and were consistently friendly, the breakfast bar staff was outstanding all around (in most places they seem to be the most beaten down staff memebers, not here), we even got a song. The bell staff was every helpful and friendly with cabs and transportation arangements, the bar staff made sure our needs were met, the rooms were completely clean. What more could I ask?