Having stayed at most all of the large downtown Cincinnati hotels, ( including the new 21C museum hotel ), I decided to try this property. Front desk, valet park/bellman, breakfast room staff--all top notch, friendly, and trained in hosptiality, the best I have encountered in any Cincinnati stay anywhere. Good location away from downtown noise, altho' our 1 bedroom suite faced the freeway and we had some traffic noise. Next time I will ask for the other side of the hotel for the most quiet. Full size kitchen and very comfortable bed. I get ' green initiatives ' at hotels when it comes to bed linens and towels, but when I fold all used towels over the tub to be replaced and I return to find them rehung on the bars by housekeeping, I do not like it. They should be replaced with fresh towels automatically. I am guity of asking for our bed linens to be replaced daily, sorry its my thing at a hotel ! Spacious lobby level workout room with 8-9 good cardio machines, free weights and bench and universal machine. Providing ear buds for tvs is a nice touch, too. Spotlessly clean hotel, pleasant stay, good complimentary breakfast in lobby makes for a very pleasant stay. Lobby bar in the eves. for those who want that, they have bar snacks/bar food too which you can order and pickup if you want some kind of hot food in your room and dont want to cook. First floor room also sells snacks, beverages, and some frozen food for your kitchen microwave, too. Free wifi. I will definitely stay here again. Hotel doesn't seem to have self-park but valet is convenient, fast, and pleasant. Easy walk to area restaurants and attractions, nice historical buildings surrounding hotel. My only gripe as a coffee addict is that the lobby coffee ( altho free ) is very weak and tasteless. I wish hotels would provide a more flavorful, robust coffee blend. Kitchen has coffee maker too with individual packets to brew but those are dreadful as they are in most hotels anywhere. Too bad they don't have Starbucks blend for us coffee snobs and coffee addicts ! Looking forward to staying here again my next trip to this area.
North (?) facing suites look out onto I-71 and there can be some general traffic sounds. Front facin...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for the great review of the hotel! I am very excited to hear that you enjoyed your stay and found the hotel and the service to among the best in the city. We strive for excellence and I am happy to hear we provided an experience that met your standards and expectations.
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I do appreciated the feedback about our Going Green Program here at the hotel and you are absolutely right that we need to be more detailed in our attention to the program and ensure the guests wishes are being respected at all times. I will also personally take a look at our coffee brewing practices to ensure we are following the right guidelines to ensure we are providing a great product, as coffee is the most important meal of the day! I assure you I will take this feedback back to the team to make our hotel a better place for our guests to stay.
Thank you again and I look forward to having you as a guest again if your travels ever bring you back to Cincinnati.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.