Very nice all the way around. Just when I thought customer service was a thing of the past, my family spent the night here. Everyone was so pleasant, from check in to departure. The room we stayed in was excellent, very clean and the bathroom was amazing. The breakfast buffet was awesome and the even have to go bags made up at the front desk for those who don't have time to stop for breakfast. How awesome is that! Will definitely stay here the next time we have an appt. at Cincy Children's Hospital.