This is a wonderful Hampton Inn - newer, still clean even though I think its been open a year or more
With the exception of 2 crabby young ladies who I have had the misfortune of dealing with at the front desk, EVERYONE ELSE that works there is kind, welcoming and very customer oriented.
My daughter goes to the University of Cincinnati so we have had the opportunity to stay there 4 times in the past year, and I image we will stay there just as much each year. They typically offer a UC rate that makes this so much more affordable than other nearby hotels, for this I am very very thankful.
The owner of the hotel is there every morning eating breakfast and chatting with guests. What a great guy. The facility staff are great, especially the breakfast ladies and the gentleman that is always cleaning up down in the lobby area. The rooms are clean and the hampton beds are always comfortable.
The only thing that bothers me is that you do have to pay for parking, but they say that in a number of years they will not longer have to pay the city for the parking and thus guests won't have to pay for parking.
I travel A LOT and have stayed in hotels everywhere, this place is a cut above the rest because of the people that work here, and I really appreciate their friendliness.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 11, 2013
I apologize for the issues you had with the 2 staff members at the front desk. I wish you had taken my business card and called me immediately. I have my personal cell phone number listed for just these types of issues as we, at Hampton Inn do our very best to provide excellent customer service and when our guest's needs aren't met in any way, not only are you not satisfied, WE aren't satisfied and we want you to enjoy EVERY part of your stay from the check in to the check out. I've addressed "attitude" issues with the entire staff (including the 2 front desk crabs that you encountered) and explained that our business IS the Customer Service Business and Attitude is definitely everything. To provide excellent customer service, Hampton (and I) expect our Hotel Team to have that "can do anything" attitude in mannerisms, facial expression and voice. I hope on your next visit to our hotel, you will absolutely see an improvement. If not or there are other issues? Pick up my business card at the front desk (Valarie Orr - Director of Operations) and call my cell. The issue willbe resolved immediately and to your satisfaction.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.