If you check the "terrible" and "poor" reviews of this hotel, you'll see a few complaints by customers who were brought in on a promotional rate, only to have that promotional rate taken away as soon as they left the property. Sadly, it almost happened to me as well.

My promotional rate was secured because of a conference that I was attending nearby. When I originally called the hotel to make the reservation, they agreed to the rate that was promoted.

When I arrived at the hotel, I was "upgraded" to a better suite. I assumed that this was something that they did as a complimentary upgrade because I was a Hilton Gold member. (It's something that's happened at other Hilton-branded hotels in the past, and that I've taken as
routine.) However, when I got the bill the next day, it was higher than the rate we agreed upon.

I confronted them at the desk the next morning. They told me that this was the room and the price that I originally requested, and that the price would not be changed. When I told them that I asked for (and they told me that they gave me) the negotiated rate on your website, they said that they aren't responsible for the "misprint", and that they never offer such a rate. The desk clerk also called management, who backed her up on this.

I called the Hilton Gold Member Customer assistance line. On their computers, they noticed that they originally gave me the negotiated rate, but later, changed the reservation to the higher priced suite. I never received any phone call about this, and never gave my permission for them to charge me more. (Nor would I have done so, if they had asked me.)

Thankfully, because I'm a gold member, I had access to this information. When confronted by Hilton Customer Service, the hotel management returned the bill to the agreed upon rate two days later. (After initially stating that they would fix it within the hour.)

Fortunately, this was resolved in my case. But if I didn't have "gold member" service, I would not have had access to the records that proved me correct. Sadly, when hotel management (finally) sent me a corrected invoice, they did so in a matter-of-fact "here's the corrected invoice", without even an apology.

If it weren't for this? The rooms, linens, cleanliness, and breakfast were standard for the Hampton brand. Still, I'd avoid coming back. And if I were forced to return, I'd be sure to get written verification at the desk (upon checkin) what the rate was, and have a backup plan if they raised the rate.

The good and the bad....

The good is the hotel itself. My king room was beautiful, spacious, modern, comfortable and clean. This can be said for the whole hotel. There's a little snack and sundry shop behind the front desk too, which was convenient. I did not partake in any hotel amenities, so I can't comment. It was close to the university where I was visiting for business.

The bad... i had to pay $9 for parking, which is a pet peeve of mine. The hotel is on a very busy and winding street, and it was a little difficult to figure out how to get in and out of the parking lot. The worst though is that it's in a very sketchy area of town. I really wanted to walk somewhere for dinner so I wouldn't have to fight traffic and the front desk staff told me to turn left and there were all sorts of places to eat, including a LaRosa's, a BBQ place, a sports bar, etc. I would NOT recommend walking alone, or even in a group in this area. I felt extremely unsafe and the restaurant recommendations were not worthy of a recommendation.

I'd still recommend this hotel since the hotel itself was lovely and it was convenient to UC. However, be prepared to leave the property in your vehicle for any kind of dining or entertainment.

Recent stay to visit my son at UC.King suite room was very spacious and well appointed. The hotel was very clean and well attended to. Parking was plentiful and lot appears to be safe. All in all an excellent hotel and I will be a regular guest over the next few years.
I must give a shout out to the staff as they go well beyond being"friendly" to guests. They are truly nice people. The young lady who gets up at 4:30 to attend to the breakfact area is very professional. And all the "elves" in laundry when the back door of the elevator opens are too funny.
I hope management appreciates what a great staff they have because its the staf that will bring me back.

The room was the largest I've ever stayed in and totally clean. The large flat screen was easily acssesable from both sides of the room. the kitchen was very nice it has its own sink and fridge so we was able to keep food and drinks seperate from the bathroom. The king size bed was very comfortable, with lots of pillows. The breakfast was very good, with lots of choices. The service was very good and all the employees were very helpful and kind. The taxi ride downtown runs $15-$17, we went to a Red's game and didn't wanna drive. Overall best hampton I have ever stayed at.