I stayed at your hotel on Thursday Night but didn't realize that I would need a room on Friday night too. Every place downtown was sold out - including this hotel. There was a lady at the front desk that offered to help me find a place in the area. Her name was Valeri and she made several calls to area hotels trying to find me a nice, clean, place to sleep for the night. After several tries, she finally routed me to another Hampton Inn, called to get me a reasonable rate and gave me exact directions. She is AMAZING. I've stayed there many times and have never met her before. She explained that she was "New" and the staff was training her. I found out later that she is a veteran in the hotel business. It shows. Her customer service was oustanding and so was that of the gentleman that worked with her. Keep up the great work. NShannon
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