I booked this hotel thou Expedia because it was closer to Manson tennis fields.
We arrived around 23:00. At reception was a man who called himself as " the manager". His name is Dinesh. After he gave us a different room (2 beds) than what we've reserved (one king bed) saying that there are no more available (although the parking lot was almost empty). After i've arrived in the room, he called me that my card from Expedia was denied. I went back and called Expedia, who called him. In the middle of conversation with Expedia staff, he put the phone down and took a different call. I told him that the lady on the phone was trying to talk with him, he said he forgot. He was insisting that Expedia give him the correct card number and expiration date (I don't know what kind of agreement they have, and i don't even care, it's their problem). Then he took another customer, first he couldn' t find his reservation, then he also changed his room, from a single bed to 2! After 40 minutes he was finally satisfied with the fax that Expedia customer service send him. Worst client orientation I've ever seen in my life!!!
I really don't know why Expedia sells hotels like this one, this is a bad note for them also! Irreproachable customer service from Expedia though!
The breakfast was very poor, they might better take it out from their offer.
I would rather sleep on the street than come to this hotel again!!!
- Official Description (provided by the hotel):
- Atrium Hotel & Conference Center offers a great location just north of Downtown Cincinnati easily accessible from I-275, I-75 or I-71. The rooms of Atrium Hotel Conference Center is beautiful and you have a choice of rooms with a king bed, two double queen, executive king suites or a two room suite. The spacious rooms of the Atrium Hotel invite for a time of relaxation. All guest rooms are equipped with individual climate control units, as well as microwaves, refrigerators, coffee makers, iron, ironing board and hairdryers. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Priceline, Travelocity, Orbitz and Hotels.com so you can book your Atrium Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Atrium Hotel Cincinnati, Ohio