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“Tip my hat” 5 of 5 stars
Review of Springhill Suites Cincinnati Midtown

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Springhill Suites Cincinnati Midtown
3.0 of 5 Hotel   |   610 Eden Park Dr, Cincinnati, OH 45202   |  
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Free Breakfast
Ranked #10 of 48 Hotels in Cincinnati
Venice, Florida
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
“Tip my hat”
5 of 5 stars Reviewed February 1, 2013

As I was leaving my room on the last day, I passed 3 or 4 house keeprs. All of the housekeepers gave me a greeting with a smile. When you experience this, you know you have the top level of customer service. That is how I experienced my first time visit at the Springhill Suites. Each person at the hotel was attentive. My needs and satisfaction were met from beginning to end. The place is clean, accessible to the interstate and the lobby is conducive to just sitting and chatting. Breakfast is served which starts the day off in the right direction. Interesting room arrangements with probably the best shower for any customer. No bath, but who cares. It's a quick drive to downtown Cincinnati which is beginning to take on a life of its own. The hotel has all night security which may bring peace of mind for those concerned about an urban hotel.
When visiting Cincy on business, I will stay at this hotel. I tip my hat ( which I had to wear during a very cold spell in Cincy) to the management and staff for a job well done.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillCincy, General Manager at Springhill Suites Cincinnati Midtown, responded to this review, February 4, 2013
We appreciate your comments and are so glad you had a good experience with us. We are proud of our staff and the service we provide, thank you for sharing your thoughts! I hope you get to come back and visit us again soon.

Mike Houle
General Manager
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147 reviews from our community

Traveler rating
    71
    57
    11
    4
    4
See reviews for
54
29
5
34
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Chicago, Illinois
Senior Contributor
45 reviews 45 reviews
32 hotel reviews
Reviews in 25 cities Reviews in 25 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 24, 2013

Was in town for a reunion. The hotel was perfect. Great location. Easy access to the highway, close to downtown, and Xavier.
Rooms are typical business class rooms. Very clean and modern.
Will stay here next time I Visit Cincinnati.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillCincy, General Manager at Springhill Suites Cincinnati Midtown, responded to this review, January 28, 2013
We are so glad you enjoyed your stay with us. Thanks for the positive feedback, we will look forward to having you come again soon!

Mike Houle
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Powell, Ohio
Contributor
17 reviews 17 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 3, 2012

We had an excellent weekend with our family at the hotel and as well at a wedding in the local downtown area. Everyone commented on how nice the rooms and the common area off the lobby is and fun to congregate in. The staff was very helpful and addressed all our needs and questions. Great job we will be back and as well recommend the hotel to our friends.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillCincy, General Manager at Springhill Suites Cincinnati Midtown, responded to this review, December 5, 2012
Thank you so much for your feedback about our hotel! I am glad you and your guests enjoyed their stay with us. We hope to see you again here in Cincinnati.

Mike Houle
General Manager
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Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 13, 2012

We were recently in Cincinnati to visit family and the Springhill Suites was the perfect location. Close to family, downtown, etc. The room was beautiful, clean, and very quiet and comfortable. Loved the setup of the bathrooms (toilet/sink & shower/vanity)! Will definitely stay here again when in Cincinnati.

Room Tip: Our room did not face the highway. Not sure if other rooms would be less quiet.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Top Contributor
61 reviews 61 reviews
10 hotel reviews
Reviews in 31 cities Reviews in 31 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 31, 2012 via mobile

In Cincinnati for a family wedding. Staff very accommodating & personable. Rooms very spacious & clean; decor nicely appointed. Loved the microwave in room. Beds very comfortable. Breakfast was good & had a nice selection each am. Will definitely stay here when go back to Cincinnati.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillCincy, General Manager at Springhill Suites Cincinnati Midtown, responded to this review, November 1, 2012
Thank you so much for your feedback on our hotel. We are so glad you enjoyed your stay! We hope to see you again in Cincinnati.

Mike Houle
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 28, 2012

My husband and I went for the Oktoberfest and the hotel was wonderful! The staff was pleasant and helpful, the room was clean and attractive and the shower was too good to be true! Will stay here again if ever going back to Cincinnati!

Room Tip: We stayed on bottom floor, rooms were quiet/
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillCincy, General Manager at Springhill Suites Cincinnati Midtown, responded to this review, October 29, 2012
Thank you so much for sharing your experience with us. We are so glad you enjoyed our hotel and your visit to Cincinnati for Octoberfest. We appreciate your feedback and hope to see you again in the future!

Mike Houle
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 13, 2012 via mobile

We visit Cincinnati twice a year and our usual hotel was sold out this time so we ended up choosing this property. Our first impression was not a good one. As reward members, we were greeted tepidly, informed we would be charged 8.00 to park in the very empty parking lot and not made to feel like a valued customer.

Price seemed high at 229.00/night for the amenities one might expect at an over two hundred dollar room. Our room on arrival had an offensive odor and a disgusting stain on the sofa (see pic) that we noticed later. By now we were exhausted from the ball game, unpacked and settled in. Relocating was not an option.

While a different front desk clerk was on duty at checkout, the tepid responsiveness persisted. I cannot in good faith recommend this property to family or friends. I highly recommend the Residence Inn at the Phelps for impeccable service, attentiveness, cleanliness and comfort for comparable price.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillCincy, General Manager at Springhill Suites Cincinnati Midtown, responded to this review, October 17, 2012
We are so sorry to hear that you didn't enjoy your stay with us. Your comments about the staff and condition of the room will be addressed immediately, we do appreciate you bringing it to our attention. It is certainly our goal to provide every guest with a positive experience and will strive to improve that for the future. If you change your mind and come to stay again we would love the opportunity to change your opinion of our hotel. Either way, enjoy your next trip to Cincinnati.

Mike Houle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Springhill Suites Cincinnati Midtown

Address: 610 Eden Park Dr, Cincinnati, OH 45202
Location: United States > Ohio > Cincinnati
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Cincinnati
#10 Romantic Hotel in Cincinnati
#12 Business Hotel in Cincinnati
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Springhill Suites Cincinnati Midtown 3*
Number of rooms: 122
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Also Known As:
Springhill Suites Cincinnati Midtown Hotel Cincinnati
Springhill Suites Cincinnati Midtown Ohio

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