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“Thank you for a great rest” 4 of 5 stars
Review of The Westin Cincinnati

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The Westin Cincinnati
4.0 of 5 Hotel   |   21 East 5th Street, Cincinnati, OH 45202 (Central Business District)   |  
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Ranked #14 of 48 Hotels in Cincinnati
Heidelberg, Germany
Top Contributor
56 reviews 56 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
15 helpful votes 15 helpful votes
“Thank you for a great rest”
4 of 5 stars Reviewed August 2, 2014

I arrived late on a Saturday night directly from the airport in March this year. It was very cold and ark outside and I was tired. My luggage was still somewhere between Germany and Cin.

The hotel staff gave me a absolute great room, very quiet, very great views.

They took care about my luggage and helped me to have a great stay in Cincinnati. Even with the hot spots they helped me out.

Great place, convenient parking.

Room Tip: Just ask the staff they have been great.
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcharlton, Manager at The Westin Cincinnati, responded to this review, August 11, 2014
Thank you for taking the time to complete a review on your experience at the Westin Cincinnati from this past March. We understand the frustration of misplaced luggage during the travel process and our staff is pleased to know they were able to make your stay with us a relaxing part of your trip. We look forward to welcoming you back in the very near future. Stay well.
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677 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
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English first
Mooresville, NC
Top Contributor
52 reviews 52 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 31, 2014

Spent the night in this hotel on our way through town. My first statement is, if you are using a navigation system to get to the hotel, you will be directed to the "front" of the hotel which is not where you pull in for parking/check-in; that is off of Vine Street and is a narrow entrance.

Once you've got your car taken care of, the front desk of the hotel is on the second floor. If you've entered from the valet stand, elevators will be on your right and the escalators will be left. Use the escalators to get up to the front desk.

The property is very nice. We had a room on the 6th floor facing Fountain Square. Very nice view, but noise from a free concert did intrude into the room. This wasn't an issue and didn't cause us to lose any sleep. The rooms were average size to slightly larger than average. The room was clean and neat. The shower was nice with a rain shower head w/a hand held spray option. Very nice. The hotel staff was friendly and helpful. The elevators require a room key to use (at least to get to nonpublic floors). The location couldn't be better. Lot's to do, see and eat in the immediate area. I would certainly stay at this hotel again if I'm in the Cinci area.

Room Tip: Rooms overlooking Fountain Square can have additional noise if there's a concert/event but we wo...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcharlton, Manager at The Westin Cincinnati, responded to this review, August 11, 2014
Thank you for taking the time to post such a detailed review of your recent experience at the Westin Cincinnati and the wonderful "5-star" rating provided. We certainly hope your travels will bring you back our way again soon, and look forward to the opportunity to welcome you back. Stay well.
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Ohio
Top Contributor
50 reviews 50 reviews
4 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 28, 2014

Every time we visit Cincinnati we stay in this hotel. The service is always friendly and helpful. The bar in the hotel is very nice and cozy. We also enjoy staying during Browns or Reds games because we usually run into some of the players for the visiting teams. It's also right next to Fountain Square, so the view is beautiful and the proximity to restaurants and activities is great!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcharlton, Manager at The Westin Cincinnati, responded to this review, July 31, 2014
Thank you for taking the time to post a review regarding your recent stay at the Westin Cincinnait and the fantastic "5-star" rating. Our staff was thrilled to read your comments and know they helped to create a memorable experience and you had such a great experience in the Queen City. We look forward to welcoming you back in the very near future. Stay well.
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Cleveland, Ohio
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 28, 2014

Stayed at this property for one night, came to town for a concert at The Great American Ballpark. The rooms and hotel itself are another great Westin but the security of the hotel is just awful. People are just coming in and out of that hotel as they wish with no questions asked. I traveled with a friend and we had a belligerent man follow us into the hotel, saying terrible things out loud and no one stopped him or questioned him at all. We had to run and thankfully were able to get in the elevator in time. I think that this should definitely be addressed by staff at this hotel. There were some other hiccups like a room service order being completely forgotten and not delivered to the room but the security was really troublesome.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcharlton, Manager at The Westin Cincinnati, responded to this review, July 31, 2014
Thank you for taking the time to complete a review on your recent stay with us. We sincerely apologize for the challenges you experienced when returning to the property from attending a concert. We are reviewing your feedback and our coverage to ensure appropriate measures exist for our guests comfort. We look forward to welcoming you back very soon. Stay well.
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Cincinnati, OH
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed July 26, 2014

Have stayed at the Westin Cincinnati many times on business. The service is always top notch. Little touches like the bellman always offering a bottle of water when I finish my run. Bar staff, drinks and food are all good and reasonably priced. This hotel is the perfect business hotel and offers a great location mid-downtown.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcharlton, Manager at The Westin Cincinnati, responded to this review, July 29, 2014
Thank you for taking the time to post a review about your many experiences at the Westin Cincinnati and the wonderful "5-star" rating. We sincerely appreciate your continue loyalty, and please let me know if there is anything I can do to make your future stays more enjoyable. Stay well
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Cincinnati, Ohio
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 24, 2014

We live in the suburbs of Cincinnati and stayed downtown at the Westin for our anniversary. We do a lot of traveling and thought that this hotel was way over-priced for the atmosphere. The entire hotel needs an update and the bartender took a long time to acknowledge us even though there were very few people in the bar. In the morning, the cleaning crew was yelling at each other down the hallway and woke us up.

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcharlton, Manager at The Westin Cincinnati, responded to this review, July 29, 2014
Thank you for taking the time to complete a review on your recent stay with us. We will begin our renovations in November of this year and expect to be completed by the beginning of April. Our team genuinely apologies for the lack of responsiveness encountered at our lounge and distrubance from our staff. We will utilize your feedback as a training tool with our team to prevent another guest having a similar encounter such as yours. Stay well.
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Texas
Top Contributor
147 reviews 147 reviews
30 hotel reviews
Reviews in 51 cities Reviews in 51 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed July 24, 2014

We enjoyed our visit at this Westin. We had a lovely view of Fountain Square (however, the noise level with rooms facing the fountain can make it difficult to sleep). My only complaint about the hotel was the temperature in the hallways. It was freezing. My entire family noted this, especially my husband who is normally always hot. I thought it was maybe just our family until I heard other people complaining about the temperature. I would definitely stay at this hotel again. The staff was warm and welcoming. The hotel is clean and centrally located.

Stayed June 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jcharlton, Manager at The Westin Cincinnati, responded to this review, July 29, 2014
Thank you for taking the time to complete a review regarding your recent stay at the Westin Cincinnati and the very nice comments about our staff and hotel. Please let us know when you will be returning as we would like to welcome you back personally. Stay well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Cincinnati

Address: 21 East 5th Street, Cincinnati, OH 45202
Phone Number:
Location: United States > Ohio > Cincinnati > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Cincinnati
#6 Romantic Hotel in Cincinnati
#11 Business Hotel in Cincinnati
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Cincinnati 4*
Number of rooms: 456
Official Description (provided by the hotel):
Overlooking historic Fountain Square and located in the heart of downtown Cincinnati, Ohio, The Westin Cincinnati is the perfect destination for both leisure and business travel. ... more   less 
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Also Known As:
The Westin Cincinnati Hotel Cincinnati
Westin Cincinnati
Cincinnati Westin
The Westin Cincinnati Ohio

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