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“always my fave in Cinci! :)” 5 of 5 stars
Review of The Westin Cincinnati

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The Westin Cincinnati
4.0 of 5 Hotel   |   21 East 5th Street, Cincinnati, OH 45202 (Central Business District)   |  
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Ranked #14 of 48 Hotels in Cincinnati
Dallas, Texas
Top Contributor
104 reviews 104 reviews
3 hotel reviews
Reviews in 30 cities Reviews in 30 cities
38 helpful votes 38 helpful votes
“always my fave in Cinci! :)”
5 of 5 stars Reviewed July 9, 2013

A classic heavenly stay every time. I was visiting regularly when "heavenly" was transforming this home away from home and I have loved it ever since! :)
Thanks to the team there for many months of pleasant weekly visits!

You can use the skywalks to the mall without ever going outside...always felt very safe and warm! :)

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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685 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
Date | Rating
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English first
Fort Lauderdale, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 8, 2013

My family and I had a great experience staying at the Westin in Cincinnati for a weekend wedding. We spent three enjoyable nights at the hotel. Our room was perfect. The extra perk was that we had an exercise room. It came with a treadmill and some exercise equipment. The room quite spacious as well. We had our children with us, so we had a total of four people in the room. It came with two queen beds. During check in, we were even offered a rollaway bed. We took them up on the offer because that was also a Heavenly Bed. We all enjoyed the comfort of the Heavenly Beds. The bathroom was very clean. The shower head was a fancier one. The only thing about the shower, was the power. We love good water pressure and it could of been a little stronger. Other than that, the room was great. Our maid was as sweet as can be. She made sure we had all that we needed. Our kids had fun swimming in the indoor pool, especially, since the weather wasn't the greatest. The indoor pool rocked. We loved the location of the hotel. My family and I were able to walk almost everywhere. There are plenty of restaurants nearby too. We enjoyed some local sights while we were staying at the hotel. All in all, we would totally stay at the Westin Cincinnati again.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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San Francisco
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed July 7, 2013 via mobile

My family stayed at the Westin for three nights and were somewhat disappointed with the experience. The maid did not provide clean towels after the first night; valet parking took 25 mins to deliver our car and we were late to a dinner; the hottub was filthy; and on a saturday morning, the pool area had not been cleaned, there were drink bottles and dirty towels all over the floor, and even after calls from several guests, clean towels were not brought to the area. Also, there is no sit down breakfast reataurant - just a coffee shop similar to starbucks.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dejuan A, Manager at The Westin Cincinnati, responded to this review, July 11, 2013
Dear Casebas,

Thank you for taking the time to share a review about your stay with us. I regret and am truly sorry that your experience did not meet your expectations and apologize for the less than first class service you encountered. I will be discussing the issues you shared with our team. We value the opportunity to learn first-hand from our valued guests how we can improve the way we do business. We invite you to return to our hotel so we may have the opportunity to provide you with the exceptional experience that Westin’s are known for. It is our goal to earn your business, and keep you returning not only to our property but also to other Starwood properties.

Stay well.
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Columbus, Ohio
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 6, 2013

Our first impression. Arrived for 3 PM check-in. It's nearly 4 PM and still waiting. Cannot give any idea as to length of wait so unable to plan the evening. Sitting in lobby, frustrated, waiting on a room. First impression, Surely the rest of our stay ... WHEN we get a room ... will exceed our expectations ...

Stayed July 2013, traveled with family
Was this review helpful? Yes 2
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Dejuan A, Manager at The Westin Cincinnati, responded to this review, July 7, 2013
Dear Columbus_Cat,

Thank you for choosing to stay with us and we appreciate that you took the time to write a review about your experience. We sincerely apologize for the delay in getting you registered at your confirmed check-in time of 3:00PM. It is our sincere hope that the rest of your stay with us exceeded your expectations.

Be well.
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Milan, Italy
Top Contributor
58 reviews 58 reviews
53 hotel reviews
Reviews in 40 cities Reviews in 40 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 4, 2013

The hotel is located by the fountain square, in the center of downtown. The staff was wonderful, we have a small dog and they were very accommodating with no pet fee and also even provided us with the dog bed and bowls.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, Illinois
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 3, 2013

Stayed here many times over the last 6 months (~50 nights). Good property. A little worn in spots (facia under bathroom sinks was univerally bubbled). No club lounge which is a bummer. The location is great, right on fountain square. Staff is nice and accomodating. Was often sold out, so need to book ahead. Also plattinum upgrades were few and far between, which was disappointing given the number of nights.

Room Tip: Definitely go fountain view. "River view" is code for "alley view" unless you a...
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedarville, Ohio
Top Contributor
57 reviews 57 reviews
19 hotel reviews
Reviews in 35 cities Reviews in 35 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 3, 2013

We stayed at the Westin for our anniversary a few days ago. Check in was quick and efficient. When went to the room, the bathroom smelled like body odor. They immediately brought keys up to change us to a satisfactory room. The beds and linens were great. You can order their linens from a catalog in the room by the way. There was a big party going on at Fountain square across the street but at 10 pm the music stopped and we had a very quiet evening. Everything we needed was in walking distance...it is very well located. I would stay here again, but I would put it a couple of steps below luxury. Having to pay 9.99 for wifi was a little last decade.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Cincinnati

Address: 21 East 5th Street, Cincinnati, OH 45202
Phone Number:
Location: United States > Ohio > Cincinnati > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Cincinnati
#6 Romantic Hotel in Cincinnati
#10 Business Hotel in Cincinnati
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Cincinnati 4*
Number of rooms: 456
Official Description (provided by the hotel):
Overlooking historic Fountain Square and located in the heart of downtown Cincinnati, Ohio, The Westin Cincinnati is the perfect destination for both leisure and business travel. ... more   less 
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Also Known As:
The Westin Cincinnati Hotel Cincinnati
Westin Cincinnati
Cincinnati Westin
The Westin Cincinnati Ohio

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