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“Superior staff with charm” 5 of 5 stars
Review of The Westin Cincinnati

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The Westin Cincinnati
4.0 of 5 Hotel   |   21 East 5th Street, Cincinnati, OH 45202 (Central Business District)   |  
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Ranked #14 of 49 hotels in Cincinnati
Boston, Massachusetts
1 review
“Superior staff with charm”
5 of 5 stars Reviewed April 24, 2013

Business travelers know the value of good service, yet we struggle to often find it. Look no further than Ms. Vos. With a courteous smile, she turned my printing dilemma (Kinkos closed and the hotel only offering b/w printing) into "done".

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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664 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
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English first
Redwood City, California
Top Contributor
95 reviews 95 reviews
3 hotel reviews
Reviews in 37 cities Reviews in 37 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed April 22, 2013

The staff was very helpful at the Westin, making some adjustments to our schedule which took some time to work out, but helped us out greatly in the end. The place is surrounded by 5 star restaurants within two blocks in every direction. Other attractions in Cincinnati can be easily accessed by car or taxi. The only drawback for us were some noisy convention people who yelled and screamed going to their rooms every night. Not really something the hotel can prevent.

Room Tip: Ask for room facing the fountain. Not much street noise gets into the hotel.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Top Contributor
55 reviews 55 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 18, 2013

i was there for my sister's wedding and it was very nice and the staff took care of most things. this was at least 15 years ago, so i do not know if the staff has changed. we rented half of the ballroom. it was expensive then, but it was a nice location and it was nice that the out of town guests didn't have to go far for the ceremony or reception.

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 15, 2013

After recently completely a 3-night stay at the Cincinnati Westin, I can't say enough good things about the staff here. They are uniformly conscientious, helpful, and friendly. The food service, housekeeping, and catering/events staff really impressed me by going out of their way on several occasions to make sure my stay was perfect. My traveling companions noticed the same thing. The Westin really has a treasure here in their workers.

The rooms are comfortable and immaculate and the beds are AMAZING. Fitness center is not large but impressive still.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Pittsburgh, Pennsylvania
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 14, 2013

Just spent this past Friday night here and although the staff was friendly and the general condition of the place was great, our room was just a bit unclean. It wasn't real dirty, just dusty. Maybe I am too picky but when you can see a streaks of dust on the glass covered tables, maybe they should remove the glass to make the dust less noticeable. Everything else about the hotel was very good. We used the pool and hot tub and they were both clean and fun. The car valet was also quick and courteous and the fee was reasonable too. We'll be back to this hotel in May. I'll report again if the dust is still there. Oh yea, FANTASIC View

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoke-on-Trent, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 14, 2013

The Westin in Cincinnati is the nicest hotel I have ever stayed in. The rooms are spacious, the staff are so friendly and helpful from the valet parking to the reception staff to housekeeping. The hotel is in a great location overlooking the square with lots of places to eat and drink within minutes walking distance. The hotel is friendly and welcoming and I would recommend it to anyone visiting Cincinnati.

Room Tip: If you can get a room overlooking the square then this is definitely worth it!
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawton, Oklahoma
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 13, 2013

Even by Westin standards, the service is absolutely exceptional here, including the housekeeping staff. When they learned I was stuck in the room with a severe cold, they brought extra boxes of tissues and had room service deliver a tray containing fruit, hot tea, water and power bars. The rooms are lovely with incredible beds and linens. I'm impressed.

Room Tip: Being a SPG member is helpful.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Cincinnati

Address: 21 East 5th Street, Cincinnati, OH 45202
Phone Number:
Location: United States > Ohio > Cincinnati > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Cincinnati
#5 Romantic Hotel in Cincinnati
#11 Business Hotel in Cincinnati
#12 Family Hotel in Cincinnati
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Cincinnati 4*
Official Description (provided by the hotel):
Overlooking historic Fountain Square and located in the heart of downtown Cincinnati, Ohio, The Westin Cincinnati is the perfect destination for both leisure and business travel. ... more   less 
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Also Known As:
The Westin Cincinnati Hotel Cincinnati
Westin Cincinnati
Cincinnati Westin
The Westin Cincinnati Ohio

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