This Westin just does not seem as good as other Westins. I've tried it twice, and I think my Westin love affair in Cincinnati is now over.
The first time I stayed here, the bathroom in my first room was not up to my standard (which admittedly is not everyone's standard). There were spots on the toilet. So I asked for another room. I just didn't know what the spots were (they were light yellowish in color). I grabbed a tissue and rubbed at the spots a bit and then said,"You know what? I'm just going to get another room."
So I called down and asked for another room and they sent a woman up (she seemed like a manager or supervisor of some sort) and while she was professional, she did rub me the wrong way. She came to room #1 and was going to walk with me to room #2 - which was on a different floor. She asked me, almost as an after thought, if I wanted help with my bag. The issue I had was that she was *really* asking the question (if I needed help with my bag), and the woman I had spoken to on the phone had said she was sending someone to help with my bag. So, I was surprised she even asked me this. Who wouldn't want help with their bag when moving to a second hotel room because the first room was not a great one. Did she think I wanted to lug all of my stuff all over the hotel?
At any rate, she grabbed my bag after I told her that, yes, I wanted help with my bag. We then went to the next room and she said to me, almost firmly, that she would stay while I inspected the room. This happened about a month ago, and I can't remember her exact words, but I will say I was a little irritated, because I felt that that put pressure on me to do a thorough inspection that moment. Whatever. If anyone knows me, they know I will change a hotel room if I discover something not to my liking. So I let her know that it looked fine, but that I would certainly call if that assessment changed. I later realized that one of the lamps was broken, but I let it go.
Fast forward to my second time here - my room is okay. But, 1) there is hair in the tub and 2) there is a section in the bathroom that smells mildewy. It just stinks. Maybe like they used a "sour" rag to clean the bathroom. 3) the bathroom faucet is leaking. And 4) housekeeping did not do a great job with my room on day #2.
Things I do like about this hotel.
1. The location is great.
2. I like the workout room - it's small but functional and clean.
3. I like the gift shop.
So there are some likeable things about this hotel. But I'm going to keep looking for a better hotel during my visits to Cincinnati.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.