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“Great service, great personnel, great place to stay” 5 of 5 stars
Review of The Westin Cincinnati

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The Westin Cincinnati
4.0 of 5 Hotel   |   21 East 5th Street, Cincinnati, OH 45202 (Central Business District)   |  
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Ranked #10 of 47 hotels in Cincinnati
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great service, great personnel, great place to stay”
5 of 5 stars Reviewed November 9, 2012

Found this to be a fantastic hotel. The staff is incredible and helped me out tremendously when the hotel was technically sold out. When my flight was cancelled and I had to return from the airport, they nevertheless were able jump some hoops and find me a lovely room to stay in. Kudos to Julie, Mieke, and DeJuan, they are the best!! Lovely pool with incredible view over Cincinnati, good weight room, fantastic proximity to Graeter's (the best ice cream in Cincinnati if not the world!!), and many other great eating places around Fountain Square. Really nice cleaning and maintenance staff. Found the facilities to be scrupulously clean. Also, nice in- house bar with run by Thad, a friendly and skillful barkeep.

The in-house restaurant (Ingredients) with healthy and delicious meal choices, so difficult to find these days, with a friendly, knowledgeable and most helpful staff headed up by Justin. Just wish it was open later!!

I would disagree with previous writer who stated that there were homeless people throughout the lobby. The building was obviously built with an "atrium" area that is a public space. Therefore, no one can be denied entrance to this public area, but in any case, I did not find that people passing through this area presented any threat to my safety. The actual hotel lobby is reached by an elevator or escalator and is on the second floor. It is a private area that is not open to the public. The hotel appeared very safe to me and I truly doubt that a stay there involves any risk whatever to one's security, regardless of one's gender or age.

Forgot to mention the beds. Mattresses feel like clouds, every bed has a heavenly down quilt.

Really, all in all, 5 star hotel. What's not to like???

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
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English first
Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 8, 2012

Downtown Cincinnati is very compact, so all the downtown hotels are pretty convenient to the conference center. After reading several reviews, I decided on the Westin and was generally very happy with the hotel, especially the breakfast area downstairs that recognizes that most people travelling for business would prefer to grab a quick, healthy bite and work on their laptop, rather than wait for table service. The hotel room was clean and spacious enough to comfortably share with a colleague. The gym was adequate and all the equipment worked (not always the case in many hotels) My only complaint is having to pay for wireless internet in this day and age.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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state college, pa
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 8, 2012

generally not as clean or nice as most Westin hotels. the hotel is part of a larger office building. as some other reviewers have indicated, there were homeless people throughout the lobby. security was limited at best. i would not want my wife or daughter staying there by themselves. although a key was required to operate the elevator, it was >20 meters from the 'hotel lobby' which is poorly defined because it is part of the larger office building.

room was nice and clean as expected. i would stay there again for business given the caveats above.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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New York City, New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 8, 2012

This was my first time in Cincinnati for a business trip with several colleagues. The hotel is in need of a renovation and the neighborhood is not great. One thing about the stay was really outstanding, which was Julie at the front desk. She was incredibly helpful, kind, and professional. She went out of her way to help with recommendations for restaurants and any other suggestions I asked for (e.g. best hair salon in Cincinnati for a haircut.) I checked in on Thursday and needed a reservation for 10 colleagues on Saturday evening- somewhere with good food and a good atmosphere that was also reasonably priced. She recommended her favorite restaurant, Jimmy G's, and called the owner immediately to arrange a great table for us. The experience was wonderful- everything Julie promised, and more- great place with great food, good service, and reasonable prices. It was also close to the hotel. This was my first time visiting Cincinnati and my colleagues were really impressed that I found such an excellent place. Julie's colleague, Elly, was also helpful and friendly. Two of the other front desk staff members were not as friendly or helpful, and you could really see the difference. During Julie and Elly's time off from work, several times there was no one at the desk at all. The hotel itself is in need of a renovation- the rooms are tired and it is a shame that you cannot open the windows. They should also have some security in the lobby--many people who were not guests at the hotel were in the lobby soliciting my colleagues for money.

Room Tip: choose a room on a higher floor with a view of fountain square
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Charlotte, North Carolina
1 review
5 of 5 stars Reviewed November 6, 2012

Just wanted to recognize the great work of Julie. As a regular traveler and frequent visitor of the Westin Cincinnati, it's always refreshing to see a friendly face at the counter and to receive exceptional service. She's knows me by name, gives me a warm greeting, and starts confirming my preferences (which she already knows). I especially appreciate how she works through any needs I have on current and future reservations. The answer may not always be the one I want, but I feel she's working on my behalf to come up with a solution.

Just wanted to call our her great work and let you (and her) know what a difference she makes!

Thanks --

Lynn N
Starwood Platinum

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Service
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Whiteland, IN
Top Contributor
78 reviews 78 reviews
13 hotel reviews
Reviews in 28 cities Reviews in 28 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 5, 2012

Nice hotel room. Comfy bed. Bathroom is small but room is nice size and has a refrigerator and a safe. No restaurant. Parking garage is not great. Staff of the garage not helpful and you must pay in advance via a machine. We did not have ant problems but witnessed many who did.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fl
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 3, 2012

I was a quest for an International Conference, I was amazed at the poor level of this Westin. There were homeless begging for money as soon as we got to the door. No one from Westin did anything, they were sleeping in the lobby. The rooms were disgusting, elevators dirty, mold in the bathroom. The staff just didn't seem to care about anything when I complained about the "bums" the front desks comment was " yeah I know we just don't have enough security". Not one member of the conference will ever stay at this WEstin.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Westin Cincinnati

Also Known As:
The Westin Cincinnati Hotel
The Westin Cincinnati Hotel Cincinnati
Westin Cincinnati
Cincinnati Westin
The Westin Cincinnati Ohio
Address: 21 East 5th Street, Cincinnati, OH 45202
Phone Number:
Location: United States > Ohio > Cincinnati > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Cincinnati
#8 Family Hotel in Cincinnati
#10 Business Hotel in Cincinnati
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Cincinnati 4*
Official Description (provided by the hotel):
Overlooking historic Fountain Square and located in the heart of downtown Cincinnati, Ohio, The Westin Cincinnati is the perfect destination for both leisure and business travel. ... more   less 
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