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“Very clean! Friendly staff” 4 of 5 stars
Review of Fairfield Inn & Suites by Marriott Cincinnati North / Sharonville

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Fairfield Inn & Suites by Marriott Cincinnati North / Sharonville
3.0 of 5 Hotel   |   11440 Chester Road, Cincinnati, OH 45246 (Formerly The Hamilton Hotel)   |  
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Ranked #23 of 48 Hotels in Cincinnati
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Very clean! Friendly staff”
4 of 5 stars Reviewed August 1, 2014

Used marriott points for this stay so don't know what the normal rate is but hotel was very clean and the staff was friendly. Breakfast is pretty typical of Fairfield Inns I have stayed at previously. Not great, but wasn't needing anything elaborate. Entire hotel seems to have been renovated with care. Carpet is clean throughout and walls are freshly painted. Furniture is in great shape and mattresses were comfortable. Plenty of pillows and blankets for each bed.

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patsi B, Manager at Fairfield Inn & Suites by Marriott Cincinnati North / Sharonville, responded to this review, August 4, 2014
Thank you so much for taking the time to let us know that you enjoyed your stay. We are glad to see that our hard work is paying off. We have renovated recently and have almost all new staff. So we are trying hard to get them all up to speed to be able to give the quality of service our Marriott Guests are accustomed to having. Hope to see you again when you are in the area!!

P. Bolden
Operations Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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104 reviews from our community

Traveler rating
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    29
    25
    16
    8
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Gary, Indiana
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 23, 2014

I found this hotel to be really great. I reserved a king suite. The decor was really beautiful. The shower head was wonderful. the room was very comfortable, very clean. The breakfast was very good, hot and cold items. the staff was very cordial and very helpful when I asked questions. There was a swimming pool and a fitness room. it was close to great shopping and eating places.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patsi B, Manager at Fairfield Inn & Suites by Marriott Cincinnati North / Sharonville, responded to this review, August 4, 2014
Thank you so much for taking the time to let us know how we are doing. So many only let us know about our mistakes, so we are really glad to hear when we are doing it right! We hope you will choose us again the next time you are in town.

P. Bolden
patsi.bolden@marriott.com
Operations Coordinator
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Toulouse, France
Top Contributor
76 reviews 76 reviews
33 hotel reviews
Reviews in 39 cities Reviews in 39 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed July 21, 2014

I had a stay here for 6 nights in July 2014 with quite a large group of colleagues. Firstly, it's a $100-ish hotel, so you kind of know what to expect. The rooms are so-so and previous guests experience of having towels that are somewhat stained was also my experience. But the bed, the room and the bathroom were all clean. Check-in was quick and without fuss. What's great is the free wi-fi and the free breakfast is not bad. At least there are healthy options there, with fruit salad, low-fat yogurts and some healthy cereals. I'm not really sure what the turkey patties are made from - they look to be of the finest grey. Grey what I'm not sure. My room - a king - had clearly had a smoker in it at some point in the recent past and, as others have commented, is close enough to I75 that the traffic would be disturbing were it not for the noise of the air conditioning. I always travel with earplugs so it didn't disturb as much as it might have done.

So it's functional and (relatively) clean. It served a purpose but the price is very low - you get what you pay for!

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patsi B, Manager at Fairfield Inn & Suites by Marriott Cincinnati North / Sharonville, responded to this review, July 24, 2014
Daniel,

I am so sorry we didn't meet your expectations in all areas. I am glad you had a good check in but I see other areas were not up to Marriott standards during your stay. Honestly 2/3rds of our staff are brand new and it has shown in some areas we wished it wouldn't . If you are in the area again please call and ask for Mike or Patsy and we will gladly give you a discount so you can give us another try. We obviously can't move the highway but would love the chance to show you how improved our staff can be upon more training and will be sure to block a room away from the highway for you.

Respectfully,

Patsy Bolden
Operations Coordinatior
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London, Ont
Senior Contributor
39 reviews 39 reviews
37 hotel reviews
Reviews in 34 cities Reviews in 34 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed July 5, 2014

Short drive off I75 – smooth check in – check out, assigned a bright, clean king (bed) room on an upper floor as requested at an excellent rate.
Spotless bathroom and bright paint colours on the walls (a nice change from beige and taupe).
Complimentary internet and parking and an excellent complimentary breakfast with lots of choice (eggs, sausage, cereal, yoghurt, waffles, juice, etc.).
Lots of restaurants and malls just a short drive away. Would definitely stay here again when travelling down I75.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed June 6, 2014

I am a gold member of Marriott rewards program, so I frequent Marriott hotels. Booked a night for my daughter who was on her way to nashville using my points. When she arrived at 11 30pm. the room assigned to her was trashed, previous people had smoked and room was smelly. They then offered to move he to another hotel which she took and that was not much better. Very disappointed in Marrriott and will be requesting my points be reinstated.
Would suggest staying away from the hotel.

  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kettering, OH
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed May 26, 2014

I wish i could at least rate it "Meh" but i can't. First, the inn is next to I-75 and there is a LOT of road noise. Second, "Dated" is probably an understatement. Stucco walls, ugly furniture and carpeting, sandpaper towels, no soundproofing, a rickety elevator..... i could go on. Third - speaking of towels.. . They were sandpaper, but also stained. Really? They are cheap towels, replace them! Fourth - the bathtub is like glass. I put one of the stained towels down on it so i didn't fall. Five - the shower dial is installed backwards. Point it to cold, and you get warm water. Six - the Breakfast was less than so-so... Turkey sausage was dried out and may as well have been cardboard. When they replaced it, it was better, but still needed a lot of hot sauce. The attendant was clearly overwhelmed, and it was not crowded. Ran out of milk & yogurt. Ran out of eggs. Breakfast 7-10, and by 9, he'd locked the kitchen door, and was nowhere to be found. What was OK? The beds were ok - seemed clean. Decent wi-fi.
If you must stay at this exit off 75, spend 10-15 more and try a different place.

Room Tip: Ask for a room with a higher room number, and it'll be farther from the highway and a bit quiete...
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  • Stayed May 2014, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed May 15, 2014

The hotel is near the interstate I-75 and this is good and bad... The good: it's conveniently located and easy to find. The bad: too close to the highway, very noisy, hard to sleep.

The receptionist was polite and helpful, the hotel is a bit dated but appears to be renovated. It is clean and appears safe. The rooms are small and the bathroom is quite diminutive. On the plus side, they offer free WIFI and there is a small refrigerator in the room as well as a coffee maker. However, there is no outlet to plug the coffee maker except in the bathroom. That is a big fail as the counter in the bathroom is way too small even for your toiletries, let alone the coffee maker...

We got a king size bed and only the next day we found out that all the kings are in the side facing the expressway and are very noisy. I mean *really* noisy. The highway noise is very disturbing and goes on 24hrs... We turned on the -extremely loud- heat/AC unit to drown out out the sounds of traffic. It's easier to ignore the continuous noise of the AC than the intermittent noise of the cars and trucks... I suggest getting a room facing away from the highway if you are to have any hope of resting.

They did have a microwave available in the breakfast area to use any time. The free breakfast was only so-so. The eggs were inedible. Tasted awful, the sausage was marginally better. I did enjoy the English muffing and the instant oatmeal.

The hotel is OK if you don't expect much... It is clean, but not comfortable.

Room Tip: Get a room facing away from the noisy highway.
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  • Stayed May 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites by Marriott Cincinnati North / Sharonville

Address: 11440 Chester Road, Cincinnati, OH 45246 (Formerly The Hamilton Hotel)
Location: United States > Ohio > Cincinnati
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 48 Hotels in Cincinnati
Price Range (Based on Average Rates): $
Hotel Class:3 star — Fairfield Inn & Suites by Marriott Cincinnati North / Sharonville 3*
Number of rooms: 95
Official Description (provided by the hotel):
The Fairfield Inn & Suites Cincinnati North/Sharonville Marriott is perfect for business, weekend getaways, family, and leisure travel to Cincinnati. We're located in the Cincinnati North area just a short distance to restaurants, shopping, and movies. We are also just a short 15 mile drive to downtown Cincinnati, and walking distance to the CoCo Key Water Resort. All guests can enjoy complimentary breakfast every morning, and complimentary high speed wireless internet throughout the hotel. ... more   less 
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Also Known As:
Fairfield Inn & Suites Cincinnati North / Sharonville Hotel Cincinnati
Fairfield Inn And Suites Cincinnati North / Sharonville
Fairfield Inn Cincinnati
Fairfield Inn & Suites By Marriott Cincinnati North / Sharonville Ohio

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