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“Much Improved!” 4 of 5 stars
Review of Comfort Inn Northeast

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Comfort Inn Northeast
2.0 of 5 Hotel   |   9011 Fields Ertel Rd, Cincinnati, OH 45249   |  
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Ranked #17 of 48 hotels in Cincinnati
Maple Hts., Ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Much Improved!”
4 of 5 stars Reviewed October 14, 2013

We have been staying at this location when visiting Kings Island for many years and due to the recent renovations the property has much improved. The expanded breakfast is very good, new bath towels are great, and they have large flat screen TV's, and new carpeting throughout. I believe our room had all new lamps, new alarm clock and even the fixtures on the bathroom sink were new. They must have installed a water softener as well.

You can walk to several restaurants from the hotel and the front desk staff was also very friendly and helpful.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg R, General Manager at Comfort Inn Northeast, responded to this review, October 17, 2013
Thank you for the review. We appreciate your business and yes the renovations have greatly improved the look of our hotel and we look forward to seeing you again.
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172 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Cleveland, Tennessee
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 3, 2013

We stay here once a year when we visit family. They have done an excellent job on the remodelling. Staff is always friendly and helpful. Wish I knew the lady's name who was working the breakfast area while we were there. She was so very nice. I misunderstood the timing and we got there late and she helped us in every way she could!! Definitely worth it!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Greg R, General Manager at Comfort Inn Northeast, responded to this review, October 8, 2013
Thank you for the review. Yes the remodeling has made a big difference and guest that have stayed here in the past and have been back again and again have all made positive remarks on the remodeling. The staff thanks you for staying here again and look forward to seeing you in the future.
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Portsmouth, Ohio
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 11, 2013

Stayed at this Comfort Inn on a company trip. Service was good until we left. My fiance and I left several items in our room after checkout around 9am. We realized as soon as we left and tried to make a call to advise the front desk to keep an eye out for our stuff. We called about 30 times and finally 2 or so hours later the phone connected and the told the front desk that we had left some expensive jewelry, clothes, and electronics in the room. The GM was very kind on the phone and told us not to worry the room cleaning would gather our stuff and return them to lost and found. Surely enough, the GM called not 5 minutes later and reported they "had all of our stuff". We came by a week later to pick up our things (the hotel is 3 hours from where we live) and behold, my brand new Nintendo 3DS XL with a dozen games on it was missing. The people at the front desk acted confused and puzzled as to why it was missing. I demanded an explanation but all I got was "We will make some calls and get back with you". I filed a police report immediately and went home. I waited a week and got no return calls so I called the hotel front desk. The GM answered and acted equally as confused about the situation. He informed us that he had talked to the head of house cleaning and she said it wasnt there so he believed her since "he knew her for so long". So now, I am screwed around $450 in stolen property and the management wont even offer a solution. They won't even claim it under insurance or offer repayment for my stolen stuff. They only thing the GM has told me is "Sorry we don't know what to tell you". Absolutely the worst customer service I have ever experienced. When you run a business you make things right for the customer, no matter what. Have fun losing the business of a 30+ person group booking every year, I'll never return to another Comfort Inn or Choice Hotel chain again.

Room Tip: Dont pick any rooms.
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  • Stayed August 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg R, General Manager at Comfort Inn Northeast, responded to this review, September 14, 2013
Thankyou for the review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, KY
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 4, 2013

We took my daughter and her friends to King's Island for her birthday. We found that the Comfort Inn had the best prices and accommodations for our group of 6. We were able to get adjoining rooms. The king room was fantastic! I didn't eat breakfast, but they all said it wasn't that great and the dining room was really packed. The room was clean and the bed was really comfortable. Everything was fine. We did check in (paid early but did not get our keys until that night) and had them hold our rooms so that we would be assured of having adjoining rooms. Then we were at King's Island all day and came back very late to our hotel rooms. The staff was very accommodating.

Room Tip: End king room above the lobby is very spacious! Check in/pay early if you are going to king's i...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg R, General Manager at Comfort Inn Northeast, responded to this review, September 14, 2013
Thankyou for the response. The staff thanks you for staying with us and that you had a comfortable stay. We look forward to seeing you again if ever in Cicinnati.
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Clarksville, Indiana
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 31, 2013

Made reservations by phone, joined choice hotels rewards program and couldnt get online system to take the number. Too soon after joining, only a few minutes so I called the reservations line for choicehotels. Reservation went well, check in was quick and easy, everything already taken care of by reservations. Hotel lobby, grounds and room were clean, a/c worked great in our room and after a hot day at kings island we really appreciated that. got up early to go back to kings island, had the breakfast offered by the hotel, eggs and sausage weren't really very good but they have the coldest juice machine i've ever tried, pastries were good as was the selection, overall, 4 miles from kings island, easy off and on the interstate, courteous staff, cold a/c, decent breakfast bar, attendant kept it well stocked and clean. A good stay for 2 weary rollercoaster nuts! thanks

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg R, General Manager at Comfort Inn Northeast, responded to this review, September 3, 2013
Thankyou for the review. We are always trying new items in our breakfast and with you reviewing our breakfast gives us new ideas on our selection. Again with these reviews It tells us what we are doing right and what we are doing wrong and then we can improve in the areas that need to be improved on. Thankyou
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Michigan
Top Contributor
81 reviews 81 reviews
20 hotel reviews
Reviews in 34 cities Reviews in 34 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed August 15, 2013

We just got back from Cincy, were in town for the tennis tourney. We stayed in this hotel for 4 nights. The lobby is small, does not look very welcoming but clean & neat. Staff were very business-like,helpful but not too friendly. There seemed to have so much moisture in the room as observed by another reviewer, but it wasn't a big problem for us. There was a safe, fridge & a microwave in the room, which we appreciate. Complimentary breakfast was adequate: eggs, sausage, waffles, danish, yogurt, etc... I had problems connecting to my Outlook every night, no problems with connection during the day, though; strange thing. Husband did not have any problem connecting to his Yahoo acct. Since we were gone the whole day & most of the night, we think that for the price, it is a good value.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg R, General Manager at Comfort Inn Northeast, responded to this review, August 19, 2013
Thank you for the review. Your willingness to share your recent experience is genuinely appreciated. Again, I want to thank you for taking the time to share your concerns with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Northeast

Address: 9011 Fields Ertel Rd, Cincinnati, OH 45249
Phone Number:
Location: United States > Ohio > Cincinnati
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Cincinnati
#14 Business Hotel in Cincinnati
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Northeast 2*
Reservation Options:
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Also Known As:
Comfort Inn Northeast Hotel Cincinnati
Comfort Inn Cincinnati
Cincinnati Comfort Inn
Comfort Inn Northeast Cincinnati, Ohio

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